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About the Role
As a Service Manager at Arrive, you will take full ownership of steering, coordinating, and executing "Run" projects and long-term maintenance contracts within the Transport Business Unit. You will serve as the pivotal link between our clients and internal engineering teams, functionally overseeing all internal and external stakeholders involved in the lifecycle of the Run projects and service contracts you pilot. This role is hands-on and outcome-driven, managing a portfolio of active maintenance contracts and coordinating diverse teams to ensure seamless service delivery while maintaining control over Quality, Costs, and Deadlines.
Responsibilities
- Oversee the transition of deliverables from the "Build" phase to the "Run" phase.
- Participate in drafting, reviewing, and executing service level agreements (SLAs) and maintenance contracts.
- Own the production, trend analysis, and delivery of monthly and quarterly SLA reports.
- Drive internal coordination with Hardware & Software Engineering, Repair, Validation, and IT Support teams.
- Lead complex Run projects during critical fleet updates (upgrades, retrofits) through all stages.
- Initialize and maintain macro and micro project schedules.
- Track workloads, task dependencies, and milestones using standard internal PMO tools.
- Establish and lead internal alignment structures, including weekly operational check-ins and monthly reviews.
- Monitor the financial health and P&L of designated accounts, optimizing costs and revenues.
- Ensure all service invoices are issued, tracked, and paid on time.
- Identify risks and commercial opportunities to upsell services, negotiate contract amendments, or secure new service agreements.
- Act as the trusted day-to-day point of contact for external stakeholders, public transit authorities, operators, and engineering consultants.
- Prepare, lead, and follow up on customer technical meetings and executive project steering committees.
Requirements
- Proven track record in project management or service delivery within the Transport, Mobility, Smart Transit, or Software-as-a-Service (SaaS) industries.
- Demonstrated experience managing complex, client-facing maintenance contracts or service agreements with strict SLA requirements.
- Strong experience managing project-level finances, cost forecasting, invoice tracking, and contract change management (P&L/margin optimization).
- Exceptional communication skills with a natural ability to translate technical concepts into business-driven solutions for clients and senior management.
Skills
- Project Management
- Service Delivery
- SLA Management
- Contract Management
- Financial Management
- Cost Forecasting
- Invoice Tracking
- Contract Change Management
- Communication
- Stakeholder Management
About the Company
- Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform.
- Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide.
- Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space.
- It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone.
- Travel is more than a journey, it’s how you Arrive.