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About the Role

The Head of Insights & Analytics – Claims will lead the delivery of insights, analytics, and AI solutions to support Claims teams in making better, faster, and more informed decisions. This role is accountable for translating Claims priorities into impactful data products, analytics solutions, and AI-enabled capabilities that improve claims outcomes, operational efficiency, customer service, leakage management, reserving effectiveness, and operational performance. The role combines business partnership, people leadership, and delivery accountability, ensuring AXIS continues to evolve its use of analytics and AI to drive better claims outcomes and operational excellence.

Responsibilities

Act as the primary Data & Analytics partner for Claims leadership
Develop a deep understanding of Claims priorities, challenges, operating models, and strategic objectives
Translate business needs into a prioritized portfolio of insights, analytics, and AI initiatives
Own the delivery of Claims-focused reporting, dashboards, analytics solutions, and AI-enabled capabilities
Drive the evolution of Claims MI from operational reporting towards predictive and prescriptive insights
Champion self-service analytics and scalable data products that enable Claims teams to access trusted information when needed
Work closely with the Insights & Analytics Lead - Reserving and Reserving leadership to ensure alignment between Claims and Reserving analytics priorities
Support a consistent view of claims performance, loss development, claims trends, and portfolio movements across Claims and Reserving
Identify opportunities to leverage AI, advanced analytics, automation, and innovative technologies across the Claims function
Work with Analytics, AI Delivery, and Insights Delivery teams to ensure solutions can be implemented effectively and sustainably
Promote responsible, controlled, and value-focused adoption of AI capabilities within Claims
Ensure analytics and AI initiatives are clearly linked to business outcomes
Define measures of success and track the value delivered by solutions
Promote a culture of continuous improvement and evidence-based decision making
Build trusted relationships with senior Claims leaders and business stakeholders
Act as a bridge between business priorities and technical delivery teams
Communicate complex analytical concepts in a way that is understandable and actionable for non-technical audiences
Lead and develop a team of Insights & Analytics professionals aligned to the Claims value stream
Encourage reuse of common solutions, patterns, and best practices across the wider Insights & Analytics function
Ensure solutions are delivered in line with AXIS data governance, AI governance, and information management standards
Partner with Data Governance, Data Quality, Data Operations, and Platform teams to ensure Claims solutions are built on trusted data foundations

Requirements

A minimum of 10 years’ experience in analytics, business intelligence, data, or AI, including at least 3 years leading teams
Experience partnering with Claims, Insurance Operations, Actuarial, or Reserving functions within the insurance industry
A minimum of 3 years’ experience in the insurance or reinsurance industry, partnering with Claims, Insurance Operations, Actuarial, or Reserving functions
Demonstrated ability to translate business strategy into practical analytics and AI solutions
Experience delivering measurable business outcomes through the use of analytics, data products, or AI capabilities
Experience directly managing a team of at least 6 people, including team leads or senior individual contributors
At least 3 years’ experience in claims analytics within specialty insurance or reinsurance
Experience deploying AI or machine learning solutions into production within claims or insurance operations

Skills

Strong understanding of insurance claims processes, operational performance measures, and claims data
Strong stakeholder management and communication skills
Ability to balance strategic thinking with practical execution
Knowledge of modern analytics, business intelligence, and AI technologies
Ability to operate effectively within a complex, matrix organization
Business-focused and outcome-oriented
Collaborative and relationship-driven
Able to simplify complexity and provide clear direction
Comfortable leading change and challenging the status quo

Location

NY
United States of America

Work Type

Exempt

Experience Level

10+ years experience in analytics, business intelligence, data, or AI
3+ years leading teams
3+ years experience in the insurance or reinsurance industry
3+ years experience managing a team of at least 6 people

Education Level

Advanced degree in a relevant field (e.g., Data Science, Statistics, Business Analytics, Computer Science, or similar) is highly desirable, or equivalent professional experience

Salary/Compensations

$175,000 to $200,000

Benefits

Competitive target incentive compensation
Medical plans for you and your family
Health and wellness programs
Retirement plans
Tuition reimbursement
Paid vacation

About the Company

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance.
We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.
We proudly maintain an entrepreneurial, disciplined and ethical corporate culture.
As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people.
We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.
This means that we bring our whole selves to work.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.