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About the Role
As a Front Office Host, you’ll be the first and last impression for guests, creating a welcoming atmosphere and ensuring a seamless experience from arrival to departure. You will manage check-ins, assist with guest needs, and act as a local guide, contributing to the energetic and friendly vibe of the hotel.
Responsibilities
- Welcome guests with genuine warmth and set a great atmosphere from the start
- Assist with check-ins, payments and kiosk navigation
- Keep the lobby tidy, inviting and buzzing with the right energy
- Offer local recommendations and connect guests to events, restaurants and experiences
- Jump in with bookings for activities, restaurants and everything in between
- Share guest insights and feedback with the team to improve every stay
- Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
- Represent TSH by promoting our outlets and spotting upsell opportunities
Requirements
- 1-3 years of experience in hospitality or a similar guest-facing role
- Energetic, welcoming vibe that makes people feel at home
- Great at switching between tasks without losing your smile
- Proactive mindset and love turning small moments into memorable ones
- Comfortable with digital tools like PMS, kiosks or guest messaging apps
- Communicate clearly in English and German
- Team player who stays cool and confident during busy peaks
Skills
- Hospitality
- Guest-facing communication
- Check-in/Check-out procedures
- Payment processing
- Kiosk navigation
- Local recommendations
- Booking management
- Guest feedback collection
- Team collaboration
- Upselling
- PMS
- Guest messaging apps
- English
- German
Location
- The Netherlands
- Germany
- Austria
- Italy
- France
- Spain
- Portugal
- UK
Work Type
- Full-time
Experience Level
- 1-3 years
Benefits
- Opportunity to work at a dynamic, multi-national company
- Opportunity to work for a Certified B Corp® company
- Chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe for you, friends, and family
- Wonderful workplace full of events and fun colleagues
About the Company
- TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves.
- TSH offers student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.
- TSH is a hybrid hospitality concept with locations in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with plans for global expansion.
Equal Opportunity
- At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.
- Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.