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About the Role
This role is an exciting opportunity to excel in a client facing and administratively intense role within a firm that actively strives to be the best in industry and is committed to the development of its people.
Responsibilities
- Act as workflow manager for other support services, delegating and supervising document production, file management, and copying/scanning.
- Take an active interest in and obtain a thorough understanding of all aspects of client requirements to provide exceptional service.
- Manage electronic diaries, ensuring they are up to date and reminding solicitors of meetings.
- Arrange meetings, book conference rooms, refreshments, and liaise with attendees.
- Arrange travel bookings and related details.
- Arrange photocopying, printing, organizing couriers, and sending letters/faxes.
- Arrange for files to be opened and closed, supervise general filing, and record keeping.
- Use effective systems to ensure short and long-term tasks are completed within required timescales.
- Support solicitors in marketing activities, including preparing submissions to legal ranking bodies, pitches, and presentations.
- Handle internal and external telephone queries, responding appropriately or ensuring messages are passed on.
- Monitor post and/or emails, dealing with them as appropriate and ensuring client correspondence is passed on.
- Liaise with business support departments on behalf of solicitors.
- Liaise with the department’s Team Leader over planned absences, arranging cover, and communicating this to fee earners.
- Become an active part in client care and be familiar with contacts/clients.
- Enter, maintain, and update client details and relevant information on the firm’s contacts system.
- Deal with basic client queries and general administration.
- Arrange client meetings.
- Check correspondence, attachments, documents, reports, presentations, and faxes produced by the Document Production team.
- Undertake basic/minor amendments to documents where appropriate.
- Type urgent/confidential correspondence and emails.
- Produce and maintain Excel spreadsheets.
- Assist solicitors in ensuring their time is recorded properly and entered onto the system daily.
- Assist solicitors in the billing and credit control process by liaising with the solicitor and accounts.
- Produce standard financial/time reports through the system.
- Request cheques, bank transfers, and paying in money received.
- Assist solicitors in expense management and claims, ensuring they are billed to clients.
- Provide assistance to immediate colleagues in the department and, where practical, other departments.
- Assist others in the department whenever there is spare capacity or a colleague needs assistance.
- Pick up telephone calls for other members of the department when they are away from their desk.
- Assist other members of the department, both proactively and at the request of the Team Manager.
- Work effectively with other legal and support departments.
- Perform any other duties as reasonably requested by solicitors or Team Manager.
- Cover fee-earners when their Team Assistant is absent.
Requirements
- Ensure skill set is up to date.
- Be familiar with the firm’s departments, key personnel, clients, internal systems, and procedures.
- Discuss training requirements with the Team Manager.
- Accurate typing speed of at least 60 words per minute.
- Advanced knowledge of Microsoft Word, Outlook, Excel, PowerPoint, research tools, and other IT systems.
- Excellent telephone manner and competent knowledge of telephone system.
- Excellent communication, organisational, and team skills.
- Excellent attention to detail.
- Flexible and dependable, able to take the initiative.
- Able to remain calm under pressure and work to tight deadlines.
- Conscientious, approachable, and enthusiastic.
- Able to quickly build confidence, respect, and trust with others.
- Have a positive approach to daily tasks and a solution-focused working method.
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Research tools
- IT systems
- Telephone system
Work Type
- Full-time
Salary/Compensations
- Competitive salary
Benefits
- Private Medical Insurance
- Life Insurance
- Income Protection
- Contributory Pension
- Discretionary annual staff bonus
- Reduced gym membership
- Discount vouchers through one of our suppliers
- Season Ticket Loan
- Additional 2 days off for Christmas
About the Company
- Anthony Gold Solicitors is a long-established yet still growing law firm in the top 200 firms in England.
- We have decades of experience and a modern forward-looking approach and are now considered one of the leaders in our respected fields.
- The ethos of our practice is simple yet effective: we are committed to doing what is best for our clients, through our expertise, personable approach, ability to build strong relationships, and professionalism.