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About the Role
We are seeking a proactive Duty Manager to join our dynamic team in London, committed to maintaining high standards and resolving issues efficiently.
Responsibilities
- Welcome and assist residents and visitors, handling queries and maintenance requests.
- Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
- Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
- Handle and record deliveries for residents, ensuring smooth communication and pick-up.
- Maintain the presentation of the concierge area and lobby.
- Perform safety checks, including H&S hazards, fire alarm, emergency lighting, and smoke vent testing.
- Offer advice and recommendations about the local area to residents.
Requirements
- Experience as a concierge is a plus.
- Strong customer service or security background is valued.
- Excellent communication skills – both written and verbal.
- A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Skills
- Customer service
- Security
- Communication (written and verbal)
- Problem-solving
- Health & Safety awareness
Location
- London, EC1V
Work Type
- Full-time
- Night shift
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £37,132
Benefits
- 24 Days Annual leave (Inclusive of Bank holidays)
- Cycle to Work Scheme
- MediCash
- SmartHealth – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
About the Company
- Not specified
Equal Opportunity
- Not specified