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About the Role
Clio is seeking a Senior Project Manager to join the Enterprise Customer Team in New York City. This role involves leading Clio Operate implementations for mid-sized and large law firms, guiding projects through the entire lifecycle, and owning the commercial success of projects.
Responsibilities
- Leading Clio Operate implementations for mid-sized and large law firms, from kickoff through hand-off to support
- Guiding projects through each stage of the implementation lifecycle, including requirements workshops, playbacks, sprints, user acceptance testing, and business change
- Owning the commercial success of your projects, including budgets, financial reporting, and profitability
- Managing project plans and timelines, identifying risks early, and solving complex problems as they come up
- Managing resources across a portfolio of projects, from small part-time teams to project teams of 10 or more
- Building strong relationships with client stakeholders and communicating proactively to keep projects on track and clients happy
- Supporting clients through business change so users adopt the platform and see value quickly
- Partnering with internal teams to stay current on product features and turn them into best practices for clients
- Driving continuous improvement in how we deliver, working within the Service Delivery engagement process
Requirements
- Proven experience as a Project or Program Manager, delivering projects on time, on budget, and above client expectations, including project financial reporting
- Experience managing projects with Agile methodologies and driving iterative delivery in a fast-moving environment
- Strong change management skills and a passion for helping businesses change through technology
- An understanding of SaaS architecture and modern software methodologies, and the ability to work closely with technical teams
- Excellent communication skills, with the ability to bring together clients, stakeholders, and cross-functional teams and explain technical concepts to non-technical audiences
- A keen interest in improving your craft by using AI
Skills
- Project Management
- Agile Methodologies
- Change Management
- SaaS Architecture
- Communication Skills
- AI
Location
- New York City
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $126,700 to $171,400 USD
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year
- EAP benefits for you and household members, including counseling and online resources
- 401k matching and Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud.
- We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Equal Opportunity
- Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.