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About the Role
This service-driven position supports long-term customer relationships by acting as the engine room of the business, ensuring seamless end-to-end customer experiences through effective communication and problem resolution.
Responsibilities
- Deliver high-quality customer service to trade and business customers via phone and email.
- Liaise daily with internal departments such as operations, scheduling, logistics, and sales to resolve enquiries and issues.
- Coordinate information across teams to ensure smooth customer outcomes.
- Build strong customer relationships through clear communication and follow-through.
- Maintain accurate records and customer information.
- Contribute positively to a fast-paced, collaborative team environment.
Requirements
- Customer-centric with a positive, can-do attitude.
- A confident and professional communicator.
- Resilient and calm when handling challenges or competing priorities.
- Proactive, organised, and solution-focused.
- Comfortable working in a rotating shift environment.
- Own transport required due to limited public transport in the area.
Skills
- Strong communication skills — clear, professional and confident
- A genuinely customer‑first mindset
- A positive attitude and the resilience to handle fast-paced days
- A proactive approach to problem solving
- Experience with Cisco, Citrix or Salesforce is advantageous but not essential
Location
- Erskine Park
Work Type
- Part-time
- Permanent
- On-site
Benefits
- Free on-site parking
- Market leading parental leave program
- Great staff discounts
- Employee benefits
About the Company
- Stramit is one of Australia’s leading manufacturers of steel building products, proudly supporting builders, tradies and distributors across the country.