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About the Role
This is a revenue-focused role responsible for owning the post-sale relationship for enterprise home-services accounts. You will build the customer success playbook from scratch, drive retention and expansion, and turn satisfied customers into growing ones. You will work closely with the founding team and have direct influence over how the company scales its customer base, with compensation tied to the retention and expansion you deliver.
Responsibilities
- Own retention and net revenue retention (NRR) across a portfolio of enterprise accounts.
- Build the customer success function and playbook from the ground up.
- Drive expansion revenue through upsell and cross-sell.
- Partner with sales, product, and leadership to deliver strong customer outcomes.
- Travel to customers as needed (approximately 25% of the time).
Requirements
- 2-4 years in customer success, account management, or another revenue-oriented role.
- Strong commercial instincts with a track record of expansion and NRR.
- Builder mentality with experience creating processes from scratch.
- Comfortable with approximately 25% travel.
- Background in home services, trades, or field-service management software, or early-stage startup experience, is a plus.
- Able to work in a hybrid model from New York, NY.
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- 2-4 years
Salary/Compensations
- $100K-$130K base, $200K OTE
About the Company
- Our partner is a bootstrapped, profitable startup building AI agents for the home-services industry (HVAC, plumbing, roofing, remodeling), a market worth over $1 trillion.
- The company went from zero to seven figures in revenue in under a year and is on track for rapid growth.
- It is a small, high-ownership team that consistently wins against far larger competitors by out-executing them.