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About the Role
As a Collections Specialist, you will support the daily operations of the Collections function by managing overdue loan repayments and outstanding fees while ensuring a positive customer experience. You will collaborate with customers, internal teams, and external partners to resolve payment issues and contribute to the Risk team's operational efficiency.
Responsibilities
- Handle inbound inquiries regarding outstanding payments, fees, and loan arrears.
- Conduct outbound communications to follow up on suspended accounts and impaired loans.
- Negotiate mutually beneficial payment arrangements for arrears and resolve outstanding debts.
- Process banking requests, default listings, and fee write-offs.
- Perform other ad hoc administrative tasks.
- Liaise with third-party debt collection agencies for external recovery of bad debts.
- Address deregistered, external administration, and liquidation cases, coordinating with administrators on debt or asset recovery.
- Manage at-risk merchants concerning fraud and payments risk to mitigate incidents.
- Assist in building standard operating procedures, revising processes, and identifying risks.
Requirements
- 1-2 years of experience in collections, accounts receivable, payments operations, or financial operations.
- Advanced Excel skills including pivot tables, XLOOKUP, formulas, data transformation, and working with large datasets.
- Strong analytical and problem-solving abilities with comfort in navigating complex data.
- Experience in customer communication, case investigation, and issue resolution.
- Good understanding of financial products and services.
- High attention to detail and accuracy.
Skills
- Collections
- Accounts Receivable
- Payments Operations
- Financial Operations
- Excel
- Analytical Skills
- Problem-Solving
- Customer Communication
- Case Investigation
- Issue Resolution
- Financial Products
- Attention to Detail
Location
- Australia
Work Type
- Hybrid
- 3 days in the office
Experience Level
- 1-2 years
Benefits
- Learning and career development opportunities
- 18 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Birthday Leave
- Power Up Day
- Weekly team social events
- Snacks
- Craft beer and wine
- Ping pong
- Video games
- Taco Tuesdays
- Mental health and wellness initiatives
- Novated leasing
About the Company
- Tyro provides integrated payments, banking, and lending solutions to Australian businesses.
- With over 21 years of experience, Tyro combines people, technology, and partners to deliver simplified payments and seamless business banking.
- Tyro powers over 76,000 merchants and works with almost 800 partners across hospitality, retail, services, and health sectors.
- Tyro is committed to the success of its people, offering a collaborative, fast-paced, and innovative work environment.
- Tyro values include commit to greatness, stay hungry, wow the customer, be good, and win together.
Equal Opportunity
- Tyro is committed to a diverse, inclusive workplace where everyone thrives.
- We welcome applicants of all backgrounds and are an equal opportunity employer.
- If you need accommodations or adjustments at any stage of the recruitment process, inform our Talent team.