Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Operations Manager role.

Rezi rewrites your resume against Salesforce's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Operations Manager posting at Salesforce — free, in seconds.

About the Role

Salesforce is seeking a Business Operations Manager to lead organizational strategy for operational excellence, focusing on achieving key performance indicators such as customer satisfaction, adoption, and churn reduction. This hands-on role involves driving initiatives across multiple programs and teams, with a focus on core services and technical support operations, to deliver the best customer experience.

Responsibilities

Develop operational strategy and oversee execution of multiple programs/projects, including service/operations enhancements and global initiatives.
Manage data-driven improvement cycles.
Understand and align direction across multiple projects/members through hands-on leadership without direct management authority.
Partner with stakeholders including leadership to drive transformation and roll out new ways of working to delivery teams.
Identify process improvement opportunities and plan/execute optimization strategies.
Track and evaluate KPIs such as response quality, response time, and customer satisfaction.
Build analytical models and dashboards for leadership, and provide recommendations for decision-making.
Coordinate across departments, ensure alignment, and build cross-departmental consensus.

Requirements

5+ years of experience in project or program management.
Practical knowledge of operations/business processes and experience leading improvements.
Ability to triage and investigate system outages/defects, escalate to and coordinate with Global teams (e.g., Engineering), develop and communicate interim workarounds, and follow through to resolution.
Experience collaborating with diverse stakeholders including leadership, and working with global team members.
Native-level Japanese language skills.
Business-level English language skills.
Ability to develop and implement operational strategy at the organizational level and respond to challenges.
Ability to analyze operational data, identify trends, and create analytical models/dashboards/reports for leadership.

Skills

Program Management
Project Management
Operational Excellence
Change Management
Process Improvement
Performance Monitoring
Data Analysis
Reporting
Cross-Functional Collaboration
Strategic Thinking
Problem-Solving
Incident Handling
Communication Skills

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Benefits

Benefits and resources support balance and well-being.
AI agents accelerate impact.

About the Company

Salesforce is the #1 AI CRM, where humans and agents drive customer success together.
The company values ambition, action, tech, trust, and innovation.
Salesforce is leading workforce transformation in the agentic era.
Agentforce is the future of AI.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and is committed to creating an inclusive workplace free from discrimination.
Recruiting, hiring, and promotion decisions are fair and based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, and termination.