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About the Role
Seeking a temporary Service Support Analyst to provide solutions and workarounds for computer hardware, operating system, network, and application problems. This role involves first-line investigation and diagnosis of incidents, responding to user calls, and offering helpful solutions.
Responsibilities
- Provide computer, network, and software support to the end-user community via telephone, email, remote-access, or in-person.
- Install or relocate computer systems, including monitors and printers.
- Install application software based on corporate standards and end-user requirements.
- Coordinate conference setups in conjunction with the Facilities department and the Professional Development department.
- Participate in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.
- Monitor and maintain loaner notebook computer inventory.
- Diagnose and repair computer hardware and contact vendors when necessary.
- Perform other duties as assigned.
Requirements
- Minimum of 1 year of experience in a customer service role dealing directly with end-users.
- 2+ years of experience in using computer hardware and software focused on Microsoft technologies.
- Experience supporting end-users in an office environment utilizing current LAN technology and network printing.
Skills
- Strong interpersonal skills.
- Ability to work and support end-users in a fast-paced and deadline-driven environment with courtesy and tact.
- Experience working with a variety of computer desktop and notebook hardware, including printers, monitors, cabling, and connectors for networking and peripherals.
- Experience with Service Desk ticket tracking and management software.
- Experience with video conference applications/equipment, and remote meeting technologies (specifically with Webex, Zoom, and MS Teams).
- Knowledge of Microsoft applications and Windows desktop operating system.
- Ability to work under pressure and effectively prioritize multiple tasks.
- Effective verbal and written communication skills.
- Ability to deal responsibly with sensitive and confidential information in a discreet and secure manner.
- Ability to work in a team environment.
- Ability to understand business objectives and how end-user problems affect the business.
Location
- San Francisco
Work Type
- Temporary
- On-site
- Full-time
Experience Level
- 1+ year customer service experience
- 2+ years computer hardware and software experience
Salary/Compensations
- $76,000 - $107,500
Benefits
- Healthcare
- Life Insurance
- Health Savings Accounts
- Flexible Spending Accounts
- Wellbeing
About the Company
- At Fenwick, we believe that our partners and employees are our most important asset.
- Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program.