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About the Role

Lead, mentor, and inspire the In-Room Dining & Mini Bar team to deliver exceptional service, ensuring all guest interactions are seamless, personalized, and reflective of Sofitel’s luxury standards. Oversee daily operations, create memorable experiences for VIP guests, and manage Mini Bar operations.

Responsibilities

Lead, mentor and inspire the In-Room Dining & Mini Bar team to deliver exceptional service.
Ensure all guest interactions are seamless, personalised and reflective of Sofitel’s luxury standards.
Oversee daily operations, including service flow, staffing, menu execution and presentation.
Create memorable experiences for VIP and high-profile guests, anticipating their needs with warmth and discretion.
Monitor guest feedback and proactively resolve service opportunities.
Drive team performance through coaching, development and leading by example.
Manage Mini Bar stock, inventory, revenue controls and departmental costs.
Work collaboratively with Culinary, Front Office, Housekeeping and wider F&B teams.
Ensure compliance with food safety, hygiene, WHS and hotel standards.
Identify opportunities to improve guest satisfaction, operational efficiency and commercial performance.

Requirements

Proven experience in premium or luxury F&B operations, ideally within a five-star environment.
Previous leadership or supervisory experience with a passion for developing and inspiring teams.
Strong knowledge of wine, champagne, beverage operations, stock control, revenue reconciliation and POS systems.
A genuine passion for personalised guest service with the ability to create memorable experiences.
Confident in handling guest requests and challenges with elegance, discretion and professionalism.
Warm, adaptable and dependable, with a strong eye for detail and presentation.
Ability to work a rotating roster, including weekends and public holidays.
Current RSA certificate.
Full Australian working rights.

Skills

Wine knowledge
Champagne knowledge
Beverage operations
Stock control
Revenue reconciliation
POS systems
Guest service
Team leadership
Food safety
Hygiene
WHS standards

Location

Sydney

Work Type

Permanent
Full-Time

Experience Level

Leadership experience
Supervisory experience

Benefits

Exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.
Daily privileges such as artisan coffee at a preferred rate.
Specially crafted Ambassador dining menu.
Distinguished learning platform.
Tailored development.

About the Company

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture.
The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.
Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment.
Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Equal Opportunity

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.