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About the Role
Own our most important customer relationships and help transform how the $4T+ contingent workforce industry identifies authentic talent.
Responsibilities
- Own the success of flagship enterprise accounts, tracking performance milestones, and building deep relationships from end users to executives.
- Work at the intersection of product, engineering, and GTM to ensure customer issues get the right prioritization and urgency and turn observations into new products on the roadmap.
- Build the playbooks and processes that will scale key functions as the company grows.
Requirements
- 2 to 5 years of experience in management consulting, investment banking, or growth/ops/customer success at an early-stage technology company.
- Proactively seek answers by digging through Gong calls, Slack threads, and customer data to synthesize actionable insights.
- Comfortable interacting with customers at all levels, from recruiters to VPs.
- Ability to transform messy customer feedback into clear product input, identifying patterns worth building.
- Own problems to completion with minimal need for course correction.
Location
- New York City
Work Type
- On-site
- Full-time
Experience Level
- 2-5 years
About the Company
- Ropes is building anti-fraud technology for hiring, addressing issues like DPRK operatives, fake candidates, proxy interviews, and AI-assisted cheating in the contingent labor market.
- The company helps staffing firms, service providers, and F500 companies detect and monitor fraudulent candidates.
- Ropes has a talent-dense, capable team of 14 from top universities and tech companies.
- The company is well-capitalized with a $3.1M seed round led by GSV Ventures & Boxgroup.
- Ropes has achieved over 7 figures in revenue with hundreds of customers, including the largest staffing firm globally and multiple large enterprises.
- The company is working to reinvent how both suppliers and buyers in the contingent labor market identify and allocate quality talent.