Field Representative - Sacramento
Worker's Compensation Insurance Rating Bureau · CA, US
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About the Role
The Field Representative uses independent judgment to apply knowledge of the workers' compensation insurance standard classification system and WCIRB procedures to analyze information and determine applicable standard classifications for policyholders. This role involves analyzing classification inspection reports, conducting test audits of payroll and claims classifications, and corresponding with stakeholders.
Responsibilities
- Meet established quality and quantity requirements for inspections and test audits.
- Achieve production goals for inspections (Original, Renewals, Special and Targeted) and Test Audits.
- Produce quality inspection and test audit reports reflective of business classification and payroll.
- Interact directly with California business owners to deliver a positive customer experience.
- Interview policyholders and inspect premises to gather information for business classification.
- Prepare, proofread, and submit classification inspection reports.
- Examine payroll records to verify proper exposure reporting for unit statistical purposes.
- Conduct claims classification audits to verify insurer-assigned classifications.
- Prepare, proofread, and submit results of Test Audits and claims classification audits.
- Conduct ride-alongs with team members and other employees.
- Prepare general correspondence, including setting appointments, emails, and phone calls.
Requirements
- Bachelor's degree in relevant areas (e.g., business administration, accounting, mathematics, risk management, communication) or a minimum of 3 years of Premium Audit experience with an insurance carrier/fee audit company or equivalent experience.
- Proficiency in basic workers' compensation payroll auditing.
- General understanding of the administration of the standard classification system.
- Proficiency in Word and Excel.
- Self-starter capable of working independently and meeting production goals.
- Excellent interpersonal skills with the ability to interface with diverse individuals in various settings.
- Sufficient mathematical skills to understand payroll records for audits.
- Solid language skills for clear communication and report writing.
- Valid California driver's license required.
Skills
- Independent judgment
- Workers' compensation insurance standard classification system knowledge
- WCIRB procedures knowledge
- Analysis
- Classification inspection reporting
- Test Audits
- Payroll auditing
- Claims classification auditing
- Email and phone correspondence
- Customer experience delivery
- Accessibility
- Responsiveness
- Professional conduct
- Interpersonal skills
- Time management
- Self-motivation
- Follow through
- Attention to detail
Location
- Sacramento
Work Type
- Field-based
- Home office
- On-site inspections
- Travel required
Experience Level
- Minimum 3 years of Premium Audit experience or equivalent
Education Level
- Bachelor's degree
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Competitive PTO Program
- Wellness benefits
- 401K plan
- Pension plan
- Social activities
- Community volunteer involvement
About the Company
- The Workers' Compensation Insurance Rating Bureau of California (WCIRB) has been California's trusted, objective provider of actuarial information, research, advisory rates, and educational services for over a century.
- The WCIRB is a California unincorporated, private, nonprofit association comprised of all companies licensed to transact workers' compensation insurance in California.
- WCIRB operations are funded primarily by membership fees and assessments; no state money is used.
- The WCIRB is a stable company and a proven leader in the workers’ compensation insurance industry nationwide.
- The WCIRB employs approximately 175 people with an average tenure of over 10 years.
- Committed to fostering a healthy, safe, and diverse work environment.
Equal Opportunity
- WCIRB is an equal opportunity employer committed to an inclusive workplace that fosters belonging.
- All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law.
- We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.