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About the Role
As a Data Centre Technician, you will support the critical infrastructure powering leading Australian organizations. You will gain hands-on experience with servers, networks, cabling, and enterprise technology, learning from experienced professionals. This role is ideal for someone starting a career in technology infrastructure, with no prior data center experience required. Training, support, and development will be provided.
Responsibilities
- Provide first-level technical support for Data Centre customers.
- Install and maintain servers, network equipment, telecommunications hardware, and cabling.
- Perform "remote hands" support activities on behalf of customers.
- Monitor systems, alerts, and operational processes, escalating issues where required.
- Support Data Centre operations, asset management, and change activities.
- Assist with incident response and service restoration activities.
- Build positive relationships with customers and internal stakeholders.
- Follow security, safety, and operational procedures.
- Identify opportunities to improve processes and ways of working.
Requirements
- A genuine interest in technology and how IT infrastructure works.
- Strong problem-solving and troubleshooting skills.
- A willingness to learn and ask questions.
- Good communication and customer service skills.
- The ability to work both independently and as part of a team.
- Strong attention to detail and a commitment to quality.
- Flexibility to work a rotating shift pattern (day and night shift).
- Strong communication and interpersonal skills.
- Confidence to work alone and in a small team.
- Able to trouble shoot customer and technical issues.
- Able to remain calm under pressure.
- Comfortable to work at heights (up to 4m).
- Able to complete repeatable processes in a timely and accurate manner.
- Working knowledge of Microsoft application suite.
- Applicants must be Australian Citizens due to security requirements.
- The role may occasionally require working at heights of up to 4 metres and handling cabling or equipment installation activities.
Skills
- Servers
- Networks
- Cabling
- Telecommunications equipment
- Enterprise technology
- Microsoft application suite
Location
- Huntingwood Drive, Sydney
Work Type
- Permanent
- Full-time
- Rotating day and night shift roster
Experience Level
- No previous Data Centre experience is required
- Previous IT experience is preferred but not required
Benefits
- Comprehensive training and development
- Real-world experience supporting enterprise technology environments
- Exposure to servers, networking, telecommunications, cloud infrastructure, and operational technology
- Mentoring from experienced technical professionals
- Clear career pathways across Datacom's wider technology business
- Opportunities to grow into roles such as: Infrastructure Engineer, Network Engineer, Systems Engineer, Cloud Engineer, Technical Specialist, Operations Team Lead
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
About the Company
- At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world.
- As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
- Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
- Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
- We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.