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About the Role
Reporting to the Risk Operations Manager within the Payments Risk team, the Fraud Officer identifies, investigates, and responds to potential fraudulent activity and unusual merchant behavior. This role involves close collaboration with merchants, external stakeholders, and internal Risk and Compliance teams to assess fraud referrals and investigate suspicious activity.
Responsibilities
- Manage fraud referrals originating from merchant acquiring and transaction account products.
- Maintain ongoing communication with internal colleagues, industry fraud practitioners, and law enforcement agencies.
- Raise and escalate Suspicious Matter Reports as required.
- Participate in Risk Management projects.
- Be part of an on-call roster to assist with Fraud queries outside business hours.
- Make timely, risk-based decisions in relation to fraud cases, balancing fraud prevention, customer outcomes, regulatory obligations, and commercial considerations.
- Support fraud prevention and detection activities, including identifying opportunities to improve controls, processes, and monitoring.
- Assist with information requests from law enforcement and industry bodies in accordance with internal policies and legal requirements.
- Contribute to process improvement initiatives aimed at reducing fraud losses and improving operational efficiency.
- Leverage AI and emerging technologies to enhance fraud investigations, identify patterns and emerging threats, improve operational efficiency, and support continuous improvement of fraud detection and prevention processes, while ensuring appropriate human oversight and responsible use.
Requirements
- Minimum 1 – 2 years of experience in acquiring and/or fraud operations, or an ability to demonstrate a sound understanding of the acquiring context if experience is less than one year.
- A sound understanding of the mechanics of card payments.
- Advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook).
- Ability to embrace systems associated with merchant assessment and monitoring.
- Ability to work autonomously.
- Ability to multitask effectively.
Skills
- Fraud investigation
- Risk assessment
- Communication
- Microsoft Office Suite
- AI and emerging technologies
Location
- Australia
Work Type
- Hybrid
- On call
Experience Level
- 1-2 years
Benefits
- Learning and career development opportunities
- 18 weeks paid primary carers leave
- 12 weeks paid secondary carers leave
- Annual team-based volunteer day
- Birthday Leave
- Power Up Day (Additional day of leave)
- Weekly team social events, snacks, craft beer and wine, ping pong and video games
- Taco Tuesdays
- Mental health and wellness initiatives
- Novated leasing
About the Company
- Tyro provides integrated payments, banking, and lending solutions to Australian businesses.
- With over 21 years of experience, Tyro combines people, technology, and partners to deliver simplified payments and seamless business banking.
- Tyro powers over 76,000 merchants and works with almost 800 partners across hospitality, retail, services, and health sectors.
- Tyro is committed to the success of its people, fostering a collaborative, fast-paced, and innovative environment.
- The company values include: commit to greatness, stay hungry, wow the customer, be good, and win together.
- Tyro offers opportunities for career growth and impact, aiming to make payments the easiest part of doing business.
Equal Opportunity
- Tyro is committed to a diverse, inclusive workplace where everyone thrives.
- We welcome applicants of all backgrounds and are an equal opportunity employer.
- If you need accommodations or adjustments at any stage of the recruitment process, inform our Talent team.