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About the Role
As an Applied AI Software Engineer, you will own the systems that make Titan's AI agents work in production. You will effectively engage with partners and contribute deeply to the codebase, transitioning between these activities weekly. You will take ill-defined problems from the field, prototype solutions rapidly, and develop them into reliable production systems. Your responsibilities include building the agent harness, deploying new capabilities across the portfolio, and managing the backend systems, data pipelines, and model-adjacent infrastructure. You will collaborate closely with engineers, Operations, Product, and Go-To-Market teams.
Responsibilities
- Embed with portfolio teams to understand their technical requirements and business objectives
- Architect and build integrations, APIs, and agent workflows on Titan's platform
- Build and evolve the agent harness and tools our AI agents run on
- Work with partner leadership to drive adoption and shape business outcomes across the portfolio
- Build the platform and software systems that scale future deployments
- Design evals that measure agent quality, then hill-climb our agents against them
Requirements
- Bring 3+ years of engineering experience that includes partner-facing work
- Write and review production-grade code in TypeScript, Python, or a comparable stack
- Have built LLM applications or agents in production and know how model behavior shapes the product experience
- Have built full-stack systems end to end, with strong fundamentals in backend services, data modeling, and reliability
- Have owned and shipped complex systems in ambiguous, fast-moving environments
- Communicate clearly with partner stakeholders, engineers, and product managers
- Bonus: experience in IT operations, MSPs, or infosec
Skills
- TypeScript
- Python
- LLM applications
- Backend services
- Data modeling
- Reliability
- IT operations
- MSPs
- Infosec
Location
- San Francisco
- New York City
Work Type
- In office
- Full-time
Experience Level
- 3+ years of engineering experience
About the Company
- Titan is building the AI workforce for IT, deploying AI agents across Managed Service Providers and enterprise customers to monitor, triage, and resolve work across various IT operations. The goal is faster resolutions, better uptime, and more proactive, personalized 24/7 support.
- In under a year, Titan has raised over $100M from prominent investors, acquired leading MSPs like RFA, and deployed agents for over 400 customers, automating 100K+ tickets.
- The tech team comprises talent from leading technology companies and academic institutions.
- Joining Titan offers the opportunity to redefine IT services work and build a significant company.