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About the Role

The PrEP Retention Specialist will engage with PrEP patients to ensure adherence to medication protocols, engagement with staff, attendance at appointments, and development of healthy habits. This role utilizes software to manage patient data and remove barriers to care, supporting approximately ten thousand PrEP patients across Texas.

Responsibilities

Serve as the primary contact for new PrEP patients, providing appointment reminders, confirming medication access, addressing side effects, and verifying adherence during the first 30 days.
Ensure established patients have timely access to medication refills and scheduled follow-up appointments.
Connect patients with clinical staff and patient advocates to address barriers to PrEP retention, including medication side effects, insurance issues, and copay concerns.
Empower patients with knowledge and resources regarding PrEP, medication adherence, and healthy sexual practices.
Maintain open and consistent communication with patients to promote optimal service utilization and patient satisfaction.
Facilitate ongoing access to PrEP and clinical services by assisting patients with scheduling and rescheduling missed appointments.
Support clinical and patient support staff in ongoing PrEP retention efforts by identifying, documenting, and communicating patient concerns and barriers to care.
Utilize electronic medical record (EMR) systems to maintain accurate and timely documentation, communicate with patients, and complete medical data entry.
Performs related duties and fulfills responsibilities as required.

Requirements

Three (3) years of work experience in HIV prevention, testing, outreach, or a related position.
Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.
Basic PC skills including Windows Operating System, Microsoft Outlook, Word, and Excel.
Understanding of the importance of maintaining confidentiality under HIPAA standards.
Ability to exercise a high degree of diplomacy and tact.
Excellent customer service and interpersonal communication skills.
Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English.
Ability to work well under pressure with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
Ability to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Ability to successfully manage conflict, negotiating “win-win” solutions.
Ability to multi-task, prioritize with strong time management skills.
Exceptional follow through on tasks and assignments.
Must be able to work forty (40) hours per week, some weekends may be required.

Skills

HIV and STI prevention issues
HIPAA standards
Diplomacy and tact
Customer service
Interpersonal communication
Cultural sensitivity
Verbal communication
Written communication
Time management
Conflict management
Multi-tasking

Location

Texas
Austin
San Antonio
Dallas
Virtual care services

Work Type

Full-time
Remote
Onsite

Experience Level

3 years of experience in HIV prevention, testing, outreach, or related position
6 months of experience with marginalized communities

Education Level

High school diploma or GED
Active Basic Life Support (BLS) certification required or must be obtained before hire date
Certification as HIV Prevention Certified Provider is preferred
Phlebotomy certification is preferred

Salary/Compensations

$24.30 per hour

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403b)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Holidays)
Short-Term & Long-Term Disability
Training & Development
Parental Leave
Longevity Pay

About the Company

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV.
Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.
Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.
Read more about THA here: http://texashealthaction.org.

Equal Opportunity

Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.