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About the Role
Asphalt Green is seeking a personable, organized, and customer-focused Membership and Fitness Liaison to support Membership and Fitness operations. This role creates a welcoming, informed, and organized experience for members and guests by supporting front desk operations, responding to questions, assisting with membership needs, monitoring communications, and ensuring fitness spaces are ready for use. It serves as a key connection point between members, guests, and internal teams.
Responsibilities
- Welcome members and guests, providing friendly and professional support.
- Respond to inquiries and provide accurate information and directions.
- Assist members with questions, concerns, and routine requests.
- Handle customer interactions with tact, professionalism, and sound judgment.
- Escalate issues to appropriate staff members when necessary.
- Assist with membership-related questions, including upgrades, cancellations, billing, and account needs.
- Support membership sales and renewals.
- Provide account information or statements upon request.
- Learn and accurately apply Membership and Fitness policies.
- Stay current on relevant marketing initiatives, promotions, and membership campaigns.
- Use Salesforce or other designated systems to support member needs.
- Provide facility tours for prospective members.
- Facilitate sales of memberships and personal training sessions.
- Assign introductory training sessions to new members based on their fitness goals.
- Track and follow up with personal training sales leads.
- Use Mindbody or other designated systems for guest check-in and scheduling.
- Monitor departmental email, Microsoft Teams messages, voicemail, and other communications.
- Respond to routine requests and escalate when necessary.
- Maintain accurate and timely communication between departments.
- Monitor fitness spaces and communicate facility-related needs.
- Notify leadership or facility-support teams regarding towel inventory, mats, cleaning supplies, and general facility conditions.
- Help maintain an organized, safe, and member-ready environment.
- Communicate facility concerns promptly.
- Support scheduling and routine administrative needs for Membership and Fitness.
- Schedule evaluations, appointments, or other fitness-related services.
- Maintain organized follow-through on member and departmental requests.
- Assist with front desk and administrative responsibilities.
- Collaborate with Membership, Fitness, Housekeeping, Operations, and other teams.
Requirements
- Strong verbal and written communication skills.
- Strong customer-service skills.
- Demonstrated ability to manage multiple priorities.
- Ability to respond to questions, concerns, and challenges with tact and professionalism.
- Strong organizational skills and attention to detail.
- Experience in a customer-facing, front desk, reception, or administrative environment.
- Comfort learning and using technology and administrative systems.
- Ability to work independently while recognizing when to escalate concerns.
- Reliability and strong follow-through.
- Experience with Salesforce is preferred.
- Experience with Mindbody or a similar scheduling/member-management platform is preferred.
- Experience supporting membership operations is preferred.
- Familiarity with fitness, recreation, or wellness environments is preferred.
- Ability to remain at or move around a front desk and fitness environment for extended periods.
- Ability to walk throughout fitness and member-service spaces.
- Ability to use computers, phones, and other office equipment.
- Ability to communicate clearly in active environments.
- Ability to observe and respond to member or facility needs.
- Ability to occasionally handle or move light administrative or fitness materials.
Skills
- Customer Service
- Salesforce
- Mindbody
- Communication
- Organization
- Problem-Solving
- Time Management
Location
- Upper East Side - New York, NY
Work Type
- Part Time
- Onsite
Experience Level
- Customer-facing experience
- Front desk experience
- Reception experience
- Administrative experience
Salary/Compensations
- $25.00/hour
About the Company
- Asphalt Green is a nonprofit organization that transforms lives and builds community through sports, fitness, and play for all.
- Serves thousands of New Yorkers through sports, aquatics, fitness, camps, and community programs.
- Promotes health, personal growth, and lifelong participation in physical activity.
- Committed to providing high-quality programs that are inclusive, accessible, and rooted in excellence.
- Believes that access to movement, sport, and wellness can change lives.
- Work helps young people develop confidence, resilience, leadership skills, and healthy habits.