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About the Role
This is a full-time position ideal for someone who is empathetic, detail-oriented, and comfortable working in a mental health setting. The right candidate will bring professionalism, discretion, and a genuine care for people to this role.
Responsibilities
- Greet and check in clients in a warm, professional, and confidential manner
- Answer and direct incoming phone calls; schedule and confirm appointments
- Verify insurance eligibility and collect co-pays or fees at time of service
- Maintain accurate client records in compliance with HIPAA regulations
- Coordinate scheduling with therapists and clinical staff
- Manage office supplies, mail, and general office organization
- Respond to client inquiries via phone and email with professionalism
- Handle sensitive situations calmly, compassionately, and with discretion
Requirements
- High school diploma or equivalent required; Associate’s degree preferred
- 1–2 years of front desk, administrative, or medical/mental health office experience preferred
- Familiarity with HIPAA regulations and mental health privacy standards a plus
- Experience with scheduling or EHR software (e.g., SimplePractice, TherapyNotes) a plus
- Strong verbal and written communication skills
- Ability to remain calm and professional in sensitive or emotionally charged situations
- Bilingual English/Spanish a plus but not required
Skills
- Verbal communication skills
- Written communication skills
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High school diploma or equivalent
- Associate's degree
Salary/Compensations
- Competitive pay commensurate with experience
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Health benefits package
- Paid time off and holidays
About the Company
- Advanced Counseling Associates is a growing therapy practice dedicated to helping individuals, couples, and families achieve their highest potential.
- We provide a warm, professional, and confidential environment for our clients and staff.