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About the Role

The Room Attendant plays a vital role in delivering a clean, safe, comfortable, and inviting guest experience at Sonesta Es Suites SFO Oyster Point. This role is essential to guest satisfaction and upholds company values, supporting the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This position consistently upholds brand cleanliness standards.

Responsibilities

Deliver Outrageous Hospitality by providing a welcoming presence, responding to guest requests with urgency and positivity, and demonstrating fairness, kindness, and professionalism.
Protect guest privacy and security with strict adherence to policies.
Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments.
Clean and service guest rooms according to brand and WS standards, following the ABC Rule (Always Be Cleaning).
Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
Restock amenities according to inventory par levels.
Report maintenance issues immediately to ensure timely repair.
Use proper cleaning techniques, safe chemical handling, and labeling.
Follow established room assignment procedures, timing expectations, and checklists.
Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).
Follow OSHA, brand, and WS safety guidelines.
Maintain secure handling of master keys and guest belongings.
Report hazards, suspicious behavior, or injuries immediately.
Care for hotel equipment and tools with consistently safe handling.
Communicate room status updates clearly using the required system (radio/hotel phone).
Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
Assist fellow associates when needed to support productivity and deadlines.
Maintain a positive and respectful work environment.
Ensure to maintain cleanliness of employee shared spaces (e.g., breakrooms, bathrooms).

Requirements

This position may require working weekends, holidays, or variable shifts based on business needs.
Employees may be required to work varying schedules to reflect the business needs of the hotel.

Skills

Detail-oriented and thorough.
Prioritization and time management skills.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Ability to follow instructions.
Professional and polite.
Ability to lift at least 35lbs.
Ability to remain discreet and respect the privacy of guests.
Ability to perform consistent work to the highest of standards.

Location

Oyster Point

Work Type

Full-time

Benefits

401(k) retirement plan
Medical, dental and vision insurance
Life insurance
Hotel Brand Discounts

About the Company

Sonesta Es Suites SFO Oyster Point

Equal Opportunity

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.
Those who are ineligible to work in the United States will not be considered.