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About the Role

The Manager Operations I manages the operations and personnel for locations with up to 130 equivalent truck units. This role is responsible for ensuring customer needs are met while balancing financial, operating, quality, safety, and asset targets. It also ensures compliance with company processes and Standard Operating Procedures. This position may serve as a development role for the Operations Manager II position.

Responsibilities

Optimizing labor at the shop, including the mix of straight time, overtime, and outside repair.
Optimizing shift patterns to match technician availability with customer operating hours.
Managing work analysis, vehicle planning and scheduling, technician assignments, productivity tracking, and RO review/approval.
Overseeing the execution of the Automated Planning System (APS).
Providing management, training, and development for all assigned personnel.
Managing performance for all assigned personnel.
Developing and executing the Technical Training Plan in coordination with the Field Training Team.
Managing recruiting, hiring, on-boarding, payroll, and succession planning.
Directly managing customer relationships, including issue resolution, customer satisfaction, retention, and vehicle uptime.
Optimizing vehicle maintenance cycle time and meeting Delivered in Time Promised objectives.
Ensuring complete execution of the Customer Communication Protocol.
Collaborating with the Sales Team to develop service requirements for the Customer Care Plan.
Conducting customer visits and annual reviews.
Ensuring Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
Directing staff in maintaining the appearance and maintenance of the assigned location, including 6S standards.
Executing Asset Management initiatives at the shop level.
Evaluating needs and recommending shop tooling and equipment.
Managing and overseeing vehicle specifications and the in-service/out-service process.
Providing input during business unit asset management reviews.
Ensuring all vehicles have required specifications in SAM.
Managing Parts Inventory, policies, and procedures.
Collaborating with Rental on scheduling PMs, asset utilization, subs, VMI, and wash logs.
Performing Quality Inspections of PM & repairs and conducting In Process Reviews on non-PM work.
Leading breakdown root cause analysis, implementing corrective actions, and communicating issues to the Technical Assistance Center.
Maintaining control and visibility over shop floor activities to ensure proper diagnosis and optimized parts yield.
Ensuring all Mandatory Compliance items at the Shop Level.
Accountability for all Quality Metrics within the Shop.
Developing and ensuring implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
Maintaining documentation to meet local, state, federal, and customer requirements.
Ensuring a safe workplace and providing guidance for safety efforts.
Ensuring cleanliness and quality of repair for all maintained vehicles.
Complying with Safety, State, and EPA regulations.
Ensuring the shop delivers against Net Maintenance Cost per Unit objectives.
Implementing cost control measures related to the maintenance operations budget and location P&L statement.
Executing Maintenance Initiatives to attain or exceed specified financial targets.
Optimizing net maintenance cost per unit.
Working with vendor sourcing to identify potential and preferred vendors.
Ensuring accuracy of third-party invoices and the quality of outsourced work.
Managing Payroll, Purchase Order approval, invoice reconciliation, and fuel reconciliation.
Managing all liquid inventories including fuel, DEF, and oil.
Managing the customer bill back process, including identification, review, and approval.
Managing the Warranty process and maximizing Warranty recovery.
Ensuring data integrity in the shop management online system.
Performing other duties as assigned.

Requirements

High school diploma/GED required.
Two (2) years or more experience in an operations environment or demonstrated success in a Ryder role required.
0 to One (1) year Supervisory experience required.

Skills

Ability to professionally represent Ryder and competently interact with customer management.
Capacity to understand labor, financial, operating, quality, safety, and asset processes and related metrics.
Strong sense of personal accountability and a proven track record of achieving desired results.
Ability to communicate effectively both verbally and in writing.
Competent in basic computer skills and in a Microsoft Office environment.
Ability to work with reporting systems to pull data for analysis and decision making is strongly preferred.
Experience using Microsoft Word and Excel intermediate preferred.
Experience with Fleet Management Software preferred.
Maintenance and Technical experience in a shop environment preferred.

Location

Onsite

Work Type

Full-time

Experience Level

2+ years operations experience
0-1 year supervisory experience

Education Level

High School Diploma/GED
Associate's degree preferred
Bachelor's degree preferred

Salary/Compensations

$75,000 - $75,000

Benefits

Comprehensive health and welfare benefits (medical, prescription, dental, vision, life insurance, disability insurance options).
Paid time off for vacation, illness, bereavement, family and parental leave.
Tax-advantaged 401(k) retirement savings plan.

About the Company

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.