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About the Role
Western Pest Services is seeking a Customer Service Representative for its New York City branch. This role is crucial as the link between customers and service technicians, coordinating schedules, resolving issues, and handling inquiries.
Responsibilities
- Coordinate schedules
- Resolve customer issues and concerns
- Respond to service and sales inquiries
- Communicate with field operations
- Provide exceptional customer service and a quality experience to internal and external clients
- Prioritize, plan and complete daily tasks, special projects, and assignments
- Facilitate accounts receivable and collection efforts
- Manage administrative requests and tasks
- Provide proactive customer follow-up in a timely manner
- Deliver accurate service and sales information
- Maintain accurate records utilizing customer service software applications
- Respond to leads and referrals
- Partner with management to manage expectations and meet deadlines
- Assist in scheduling of service routes
- Produce accurate and timely reports
- Ensure that work is complete and results are satisfactory
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy
Requirements
- Client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience
- Collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others
- High school degree or equivalent
- Must be 18 years of age
- Excellent phone etiquette and friendly, professional demeanor
- Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
- Knowledge of customer service principles and best practices
- Excellent written and verbal communication
- Ability to work in a high volume, fast paced environment
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Skills
- Communication
- Problem-solving
- Organizational skills
- MS Office proficiency (Word, Excel, Outlook)
- Customer service principles
- Written communication
- Verbal communication
- Interpersonal skills
Location
- New York City
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- High school degree or equivalent
Salary/Compensations
- $25.00 - $30.00 per hour
Benefits
- Competitive Compensation
- Medical
- Dental
- Vision
- 401K with company match
- Stock purchase
- Tuition reimbursement
- Paid Time Off (Holiday/Vacation/Sick)
- Award-winning Company Paid Training
- Opportunities for Growth, Development, and Advancement
- Awards and recognition
About the Company
- Western Pest Services is a premier provider of pest control solutions, protecting homes and businesses.
- Established in 1928, we have a legacy of excellence and the stability of an industry leader.
- We work to keep our work family safe, provide them with the tools to help them grow, and keep it fun.
Equal Opportunity
- Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities