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About the Role
Western Pest Services is seeking a Service Supervisor for its New York, NY branch. This role involves leading a team focused on delivering exceptional service and expertise to families and businesses, managing operations, sales, fleet, and customer satisfaction.
Responsibilities
- Lead and mentor the entire service operation
- Provide highly skilled “hands-on" management
- Train and develop technicians
- Conduct in-house and in field technician training and meetings
- Monitor scheduling and routing to drive efficiencies and productivity
- Schedule client services and route service technicians
- Motivate the service team to provide high-quality customer and technical services
- Guide service technicians in resolving client issues and concerns
- Ensure that customer expectations are met
- Perform quality site inspections
- Review and submit all service-related documents and reporting
- Assist with interviewing and selecting service technicians and trainees
- Maintain inventory of equipment and supplies
- Multi-task within a fast-paced environment
Requirements
- At least 3 years of supervisory or management experience in a service-based industry (e.g., package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)
- Creative thinking with an emphasis on building teams and long-term, profitable relationships
- Must be 18 years of age
- Safely use a ladder within the manufacturer's weight capacity
- Lift and carry up to 50 lbs.
- Safely access crawl spaces, attics, confined spaces, roof tops, etc.
- Ability to work in all types of weather conditions
Skills
- Excellent communication skills
- Experience interacting with both commercial and residential clients
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 3 years of supervisory or management experience
Education Level
- State Pesticide Licensing (required)
Salary/Compensations
- $65,000.00 - $80,000.00 per year
Benefits
- Competitive Compensation; Base Salary & Bonus
- Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
- Paid Time Off (Holiday/Vacation/Sick)
- Company Vehicle & Gas Card
- Paid Training/Industry Orientation
- Smartphone, Equipment, etc.
- Opportunity to obtain the State Pesticide Licensing (required)
- Opportunities for Growth, Development, and Advancement
About the Company
- Western Pest Services is a premier provider of pest control solutions, protecting homes and businesses.
- Established in 1928, we have a legacy of excellence and the stability of an industry leader.
- We work to keep our work family safe, provide them with the tools to help them grow, and keep it fun.
Equal Opportunity
- Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities