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About the Role
The Specialist Family Crisis Support works to help youth and families learn new skills to cope with individual and family stressors. Through ongoing education, support, and skill-building, this position helps youth avoid out-of-home placement, including psychiatric hospitalization.
Responsibilities
- Establish a service plan, inclusive of strengths, needs, goals and objectives in partnership with the youth and family.
- Establish a proactive safety plan which identifies triggers and strategies to avoid crisis escalation with the youth and family.
- Use information gained through assessment and review to describe and gain an understanding of the child's behavior and educate the family about the Functional Behavioral Approach.
- Provide psycho-education to youth and families around mental health issues; understanding signs and symptoms and how to effectively deal with symptoms.
- Provide mentoring and coaching around the implementation of various life skills, such as Collaborative Problem Solving, coping skills, communication and conflict resolution skills.
- Identify a child's and families formal and informal supports and also identify internal and external providers and collaborate with other providers.
- Refer to other services, as needed and support solid linkages.
- Develop, maintain and update all required documentation in a timely manner according to agency standards.
- Collaborate with foster care home finder to determine best placement to meet needs of youth who are utilizing the Emergency Respite Bed.
- Complete risk screens to determine Emergency Respite Bed (ERB) placement necessity.
- Connect with youth and the host home during the ERB process to determine if the respite is going well.
- Provide on-call rotation for one week at a time – respond to any after hour crisis calls.
- Employees may be required to perform other duties as assigned.
Requirements
- Bachelor’s Degree in Education, Psychology, Sociology, Human Services or a related field required.
- Minimum 1 year of experience in health and/or human services or related field required.
- Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
- Must be able to work a variable scheduling including evenings and weekends.
- Ability to change positions as needed.
Skills
- Knowledge and strong understanding of community services.
- Knowledge of Functional Behavioral Approach and demonstrated ability to work with children and families from this approach.
- Ability to effectively engage youth and families.
- Ability to teach and role model skills for both youth and caregivers.
- Knowledge and understanding of trauma-informed care.
- Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands.
Location
- Central & Western New York
Work Type
- Full-time
- On-call rotation
Experience Level
- Minimum 1 year of experience in health and/or human services or related field required.
Education Level
- Bachelor’s Degree in Education, Psychology, Sociology, Human Services or a related field required.
Salary/Compensations
- $21.50 Minimum pay rate, $31.00 Maximum pay rate hourly, based on experience.
Benefits
- Generous paid time off
- Paid holidays
- Comprehensive medical, dental and vision coverage
- Flexible spending account
- 403(b) retirement savings plan with employer match
- Employee Assistance Plan
About the Company
- At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.
- Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.
Equal Opportunity
- Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.