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About the Role
Trinity Solar, a leading residential solar company, seeks a Customer Service Representative to ensure an exceptional customer experience from project inception through completion. This collaborative role connects customers, Sales, and internal departments by monitoring projects, coordinating documentation, and communicating updates to support customers throughout their solar journey. It's an opportunity for a customer-focused professional who excels at building relationships, organization, and thriving in a fast-paced team environment.
Responsibilities
- Develop and maintain strong, positive working relationships with customers, sales representatives, and colleagues.
- Monitor active projects to ensure information accuracy, deadline adherence, and timely communication.
- Coordinate with customers and Sales representatives to obtain required project documentation.
- Communicate professionally with customers via phone, text messaging, and email.
- Respond to customer questions and concerns, identifying needs and appropriate solutions.
- Utilize organizational and time management skills to prioritize daily responsibilities and adjust tasks as project needs change.
- Maintain accurate customer and project information within applicable systems.
- Partner with internal departments to resolve issues and ensure a smooth customer experience.
- Identify potential project or customer concerns and communicate them to appropriate team members.
- Support additional customer service and operational responsibilities as assigned.
Requirements
- Strong written and verbal communication skills, including professional phone, text messaging, and email communication.
- Bilingual communication skills required.
- Ability to listen to and address customer concerns, working towards positive resolutions.
- Strong organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines.
- Strong decision-making and problem-solving skills.
- Excellent attention to detail and commitment to maintaining accurate customer and project information.
- Ability to work independently while contributing effectively as part of a team.
- Proficiency with Microsoft Office, Adobe PDF, and document management systems.
- Salesforce.com experience preferred.
- Ability to work effectively in a fast-paced office environment.
- Customer-focused approach with a professional, positive, and solutions-oriented attitude.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to communicate effectively by phone, email, text messaging, and in person.
- Must be able to lift up to 15 pounds at times.
Skills
- Communication
- Organization
- Time Management
- Decision-making
- Problem-solving
- Attention to Detail
- Teamwork
- Microsoft Office
- Adobe PDF
- Document Management Systems
- Salesforce.com
- Customer Service
- CRM
- Project Management Systems
Work Type
- Full-time
Experience Level
- Customer service experience preferred but not required.
- Experience in a fast-paced office or customer-facing environment is preferred.
- Experience working with CRM or project management systems is a plus.
Salary/Compensations
- $20 - $25 / hour
About the Company
- Trinity Solar is one of the nation’s leading residential solar companies.