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About the Role
As a Retail Sales Representative, you will be the connection between the customer and the T-Mobile brand, working in a fast-paced and high-energy environment. You will have a passion for the wireless industry, understanding products and pricing plans, and creating lasting relationships with customers and colleagues.
Responsibilities
- Provide world-class customer service, including greeting customers, answering phones, and assessing needs.
- Drive monthly revenue goals by acquiring new customer accounts, maximizing existing accounts, identifying revenue opportunities, and excelling in quality metrics.
- Build relationships with TCC Wireless employees and customers across all channels.
- Assist with store operations, including opening, closing, cash handling, and inventory management.
- Ensure compliance with all company policies and procedures.
- Maintain store appearance, back room, restrooms, and individual work area according to retail standards.
- Explore customer needs through thoughtful questions and provide support with service activations, changes, bill payments, equipment replacement, accessory sales, and plan upgrades.
- Achieve assigned performance metrics.
Requirements
- High School Diploma or GED.
- Minimum 6 months of experience in retail and/or sales with a strong customer focus.
- Legally authorized to work in the United States.
- Ability to work nights, weekends, and holidays in a retail environment.
- Professional, energetic, honest, patient, and empathetic demeanor.
- Ability to problem-solve, analyze results, plan for the future, and make good decisions.
- Excellent written, verbal, and interpersonal communication skills.
- Reliable transportation.
- Ability to stand for long periods of time on the sales floor.
- Ability to move and/or lift up to 25 pounds.
Skills
- Customer service
- Sales
- Communication
Location
- Retail environment
Work Type
- Full-Time
Experience Level
- Minimum 6 months experience
Education Level
- High School Diploma or GED
Salary/Compensations
- Make up to $20+/hour all in
- Base pay and commission
Benefits
- Medical, dental and vision
- 401k match
- Phone service discounts
- Development and growth opportunities
About the Company
- T-Mobile Premium Retailer - TCC Wireless
Equal Opportunity
- TCC Wireless, LLC is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.