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About the Role
Veolia LabWater Solutions is seeking a motivated, customer-focused Field Service Technician to install, maintain, troubleshoot, repair, and calibrate laboratory water purification systems at customer facilities. The role requires strong mechanical and electrical aptitude, excellent troubleshooting skills, and a passion for customer service, working independently while collaborating with internal teams.
Responsibilities
- Install, commission, configure, and validate laboratory water purification systems.
- Perform preventative maintenance, system inspections, calibrations, software updates, and operational verification.
- Diagnose, troubleshoot, and repair mechanical and electrical equipment failures at customer sites.
- Replace defective components and perform corrective maintenance.
- Complete service reports, calibration documentation, expense reports, and administrative paperwork.
- Generate quotations for billable repairs, preventative maintenance agreements, validation services, consumables, and system upgrades.
- Proactively manage preventative maintenance agreement (PMA) opportunities.
- Train customers on proper system operation, preventative maintenance, and routine maintenance.
- Respond to emergency service requests promptly and professionally.
- Build and maintain strong customer relationships.
- Maintain company-issued tools, test equipment, inventory, and vehicle.
- Ensure compliance with safety policies in laboratory, pharmaceutical, healthcare, industrial, and research environments.
- Participate in a rotating 24/7 on-call support schedule.
- Collaborate with Technical Support and engineering to resolve complex technical issues.
- Maintain technical knowledge through ongoing training and professional development.
- Assist other departments within the service organization.
Requirements
- Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or equivalent education and experience.
- Minimum of two years of field service experience installing, maintaining, and repairing technical equipment.
- Strong mechanical, electrical, and electronic troubleshooting skills.
- Excellent diagnostic and problem-solving abilities.
- Strong verbal and written communication skills.
- Outstanding organizational and time management skills.
- Valid driver's license with an acceptable driving record.
- Willingness to travel extensively throughout the assigned territory, including overnight travel.
- Previous experience servicing laboratory water purification systems is highly preferred.
- Previous experience servicing biomedical, medical diagnostic, analytical laboratory, pharmaceutical, or life science instrumentation is highly desirable.
- Experience with reverse osmosis (RO), deionization (DI), ultraviolet (UV) disinfection systems, water purification technologies, water treatment equipment, or laboratory instrumentation is a strong advantage.
- Experience performing equipment validation, calibration, preventative maintenance, and equipment qualification.
- Knowledge of laboratory, pharmaceutical, healthcare, research, or biotechnology environments.
- Experience reading electrical schematics, wiring diagrams, and technical service documentation.
- Proficiency with Google Workspace and Salesforce.
Skills
- Mechanical aptitude
- Electrical aptitude
- Troubleshooting
- Customer service
- Collaboration
- Communication
- Organization
- Time management
- Problem-solving
- Technical knowledge
- Google Workspace
- Salesforce
Location
- North America
- Assigned territory
Work Type
- Field Service
- Full-time
- Standard
Experience Level
- Minimum of two years of field service experience
Education Level
- Associate's or Bachelor's degree in Engineering, Electronics, Biomedical Technology, Mechanical Technology, or related technical discipline
- Equivalent combination of education and relevant field service experience
Salary/Compensations
- USD $66,560 - $87,360 annually
Benefits
- Competitive salary
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid vacation and holidays
- Company-provided tools, laptop, and mobile phone
- Ongoing technical training and professional development
- Career advancement opportunities
About the Company
- Veolia in North America is the top-ranked environmental company in the United States for three consecutive years.
- It is the country’s largest private water operator and technology provider, as well as a hazardous waste and pollution treatment leader.
- Offers a full spectrum of water, waste, and energy management services.
- Helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America.
- Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Equal Opportunity
- As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.