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About the Role
The PM Coordinator should coordinate all functions related to preventative/planned maintenance and product improvements, while maintaining customer satisfaction.
Responsibilities
- Dispatch and schedule technicians daily
- Review machines daily coming due for service and call customer to schedule maintenance when necessary
- Order parts daily for all scheduled jobs for technicians
- Open and close work orders daily derived from technicians, as well as back filling for others where needed
- Check for open product improvements when opening work order
- Manage and update job codes for PM services
- Keep current on new systems, technology, and advancements in the industry
- Review and approve PM agreements and quotes to be sent to customers
- Review oil sample paperwork, track, and ship oil samples
- Send monthly invoice for PM agreement
- Update pricing quarterly or sooner if a significant change is made to a model’s maintenance recommendations
- Assist the rental group with completing maintenance repairs on machines that have been returned from rent
- Continual learning through training courses per the provided learning plan completed by service manager
- Continual training with oil analysis and staying up-to-date on current oil capacities
- Keep current on DOT regulations and requirements for service trucks as well as environmental compliance
- Check technician reports for accuracy and completion
- Correctly bill within appropriate billing software
Requirements
- High school graduate or equivalent or Associate’s degree from a technical college preferred
- Will consider equivalent work experience in lieu of educational requirements (minimum of 3 years’ experience)
- Technical knowledge and experience preferred
- Professional communication skills and basic computer skills required
- Must have a solid background in proper diagnostic procedures
- Must be self-motivated and a self-starter
- Must be able to accomplish all requirements with minimal supervision
- Dedication to providing exceptional customer service
- Valid Texas driver’s license and clean driving record
- Must own proper tools to perform required repairs
- Must be able to travel regularly with overnight stays
Skills
- Preventative/planned maintenance
- Product improvements
- Customer satisfaction
- Scheduling
- Work order management
- Parts ordering
- System and technology advancements
- PM agreement and quote review
- Oil sample analysis
- Invoicing
- Pricing updates
- Maintenance repairs
- DOT regulations
- Environmental compliance
- Report accuracy checks
- Billing software proficiency
- Diagnostic procedures
- Professional communication
- Basic computer skills
- Customer service
Location
- Texas
Work Type
- Full-time
- Onsite
Experience Level
- Minimum of 3 years' experience (in lieu of educational requirements)
Education Level
- High school graduate or equivalent
- Associate’s degree from a technical college preferred
About the Company
- Doggett is an Equal Employment Opportunity Employer
Equal Opportunity
- Doggett is an Equal Employment Opportunity Employer