Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Patient Coordinator Admin role.
Rezi rewrites your resume against NAPA Center's job description. Free.
Tailor your resume to this Patient Coordinator Admin role.
Rezi rewrites your resume against NAPA Center's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Patient Coordinator Admin posting at NAPA Center — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Patient Coordinator Admin posting at NAPA Center — free, in seconds.
About the Role
The Admin Patient Coordinator manages patient documentation, maintains accurate records, and supports front office administrative tasks. This role ensures smooth clinic operations by keeping information up-to-date and accessible, requiring strong organization, attention to detail, and flexibility for a seamless patient experience while upholding high customer service standards.
Responsibilities
- Greet clients and visitors, offering assistance and clinic tours.
- Process patient intakes, ensuring all required documentation is complete and accurate.
- Respond to patient inquiries and concerns, providing timely follow-up and excellent customer service.
- Maintain and update patient records in compliance with confidentiality and data protection regulations.
- Assist in collecting, organizing, and verifying patient documentation, including consent forms and insurance information.
- Manage billing and copay collection, ensuring proper documentation and follow-up.
- Track and maintain patient prescription records, ensuring renewals are processed before expiration.
- Support insurance verification and authorization processes.
- Monitor and maintain front desk administrative systems, including kiosk use and appointment tracking.
- Communicate with families regarding administrative needs, appointment confirmations, and required paperwork.
- Assist in tracking front desk trends and compiling data for management review.
- Identify and implement administrative improvements to enhance clinic efficiency and patient experience.
- Foster a welcoming and supportive environment by building rapport with clients and families.
- Uphold NAPA’s values of professionalism, respect, and confidentiality in all interactions and responsibilities.
Requirements
- Bachelor’s degree with 1-2 years’ experience in office manager-related work.
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and able to learn new software quickly.
- Strong organizational skills with the ability to manage multiple tasks and adjust priorities as needed.
- Experience with electronic medical records (EMR) systems.
- Problem-solving skills to handle scheduling conflicts and find solutions.
- Personable and professional, able to communicate effectively with patients, families, therapists, and staff.
- Excellent customer service skills with a compassionate and patient-focused approach.
- Comfortable working with children in a fast-paced clinical setting.
- Good physical health and fitness, including the ability to frequently perform movements over a 6–8-hour period without experiencing pain or abnormal fatigue.
- Ability to lift, push or pull up to and including 50 pounds with hands and wrists.
- Ability to independently pivot or standing transfer dependent patients up to 85 pounds.
- Ability to independently offer contact guard assistance for ambulatory patients of up to 125 pounds.
- Ability to maintain extended periods of standing and/or sitting on the floor for up to 7 hours per day.
Skills
- Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Electronic medical records (EMR) systems
- Organization
- Attention to detail
- Flexibility
- Customer service
- Problem-solving
- Communication
- Professionalism
- Compassion
- Patience
Experience Level
- 1-2 years
Education Level
- Bachelor's degree
About the Company
- NAPA Center employees must demonstrate the company’s core values: Love, Hope, Share, and Grow.
- Love – Infuse kindness and care into actions and words, creating a supportive community built upon love.
- Hope – Believe in the potential of every child and offer unwavering support to families, guiding them toward success, and inspiring hope.
- Share – Strive toward progress and connection through continuous collaboration among team members, clients, and their families.
- Grow – Embrace evolution, active engagement, and perpetual pursuit of knowledge to provide the most advanced and effective therapy.