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About the Role

Responsible for delivering and executing enterprise service solutions that enhance the customer experience across all business units, representing the Andersen brand and promoting long-term product and service use while fostering goodwill and limiting liability.

Responsibilities

Directly deliver advanced/complex service solutions for customers to promote the value of the Andersen brand.
Dismantle and replace windows and doors in a customer's environment, maintaining respect for their space.
Perform repairs to windows/doors and install replacement parts and products on job sites as prescribed or deemed necessary by the technician.
Work independently or as part of a team as required.
Authorize and make field decisions regarding the extent of repair or replacement needed, including adjusting initial diagnoses and resolutions.
Present a professional image while completing repairs, adjustments, and replacements in a timely manner.
Enforce warranty compliance and communicate warranty policy information.
Complete documentation accurately and promptly, including expense reports, job assessments, hours, and travel advances.
Complete electronic paperwork for assigned tasks accurately.
Monitor and document product performance, communicating observations and trends to responsible service support personnel.
Tactfully resolve difficult situations with customers (internal/external).
Maximize customer experience by offering in-home labor, sales, and surveys while on job sites.
Adhere to all Andersen Window and Door policies, procedures, and processes.
Maintain proper vehicle and equipment maintenance, including inventory management.
Participate in and create new service procedures for unique technical issues.
Report findings from formal water tests.
Travel within and outside of divisions regularly.
Document findings for high sensitivity/legal jobs.
Contribute as a subject matter expert representing the field service perspective on installation and/or field service training.
Willingness to travel outside primary market area to support the service organization as needed.
Assist in product and service procedure training.
Perform in-home selling of options and upgrades, including labor.
Perform other field service/support duties as assigned.
Provide on-site direction of crews as needed.
Provide some direction of others on job sites/field projects.

Requirements

High school diploma and valid driver's license with a clean driving record.
2 or more years of window installation experience (preferably Andersen products) strongly preferred.
Maintain high standards of dependability, including satisfactory attendance, safety compliance, and time management.
Ability to work with customers in their homes/job sites while assuring a clean, safe, and clutter-free worksite.
Knowledge of products, service procedures, and construction methods.
Basic computer skills and ability to work with or learn applicable software applications (e.g., WebWindowCare, Word, Excel, Powerpoint, Field Service mobile app).
Able to climb and perform work activities on ladders/scaffolding or other lift devices.
Ability to carry, lift/maneuver materials and products up to 70 lbs. independently.
Ability to lift/maneuver items weighing over 70 lbs. by enlisting assistance from other associates.
Basic problem-solving skills.
Strong communication skills.
Time management skills.
Meets the skills and competency requirements needed for Field Technician I.
Solid and extensive knowledge of the entire product suite, service procedures, and construction methods.
Strong problem-solving skills.
Tolerance of ambiguity.
Flexibility.
Demonstrates mid-level problem-solving skills.
Basic to moderate selling skills.
Strong time management skills.
Ability to train others on technical applications and product requirements.

Skills

Customer Orientation
Basic computer skills
Basic problem-solving skills
Strong communication skills
Time management skills
Solid and extensive knowledge of entire product suite, service procedures, and construction methods
Strong problem-solving skills
Tolerance of ambiguity
Flexibility
Mid-level problem solving skills
Basic to moderate selling skills
Strong time management skills
Ability to train others on technical applications and product requirements

Work Type

Full-time

Experience Level

Field Technician I
2+ years of window installation experience

Education Level

High school diploma

Salary/Compensations

Profit sharing target of $3,600 per eligible employee in 2026, prorated as appropriate. Paid in quarterly installments, tied to quarterly operating profit performance.

Benefits

401(k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing
Medical, Dental and Vision Coverage
Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave
Career Growth Planning & Nationwide Career Opportunities

About the Company

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company.
To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success.
Our benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching, Profit Sharing*, Medical, Dental and Vision Coverage*, Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA), Life Insurance, Paid Time Off & Paid Holidays, Paid Maternity Leave & Paid Parental Leave, Career Growth Planning & Nationwide Career Opportunities.
*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

Equal Opportunity

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.