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About the Role
Performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories under minimal supervision. Communicates with customers to ensure satisfaction, resolves problems, and promotes products and services.
Responsibilities
- Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
- Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
- Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
- Inspects equipment and performs diagnostics to identify potential problems
- Completes routine maintenance and equipment cleaning
- Responsible for delivery and removal of parts and equipment needed to complete service work
- Records all required information on customer call using a hand-held device and completes all forms and paperwork
- Collects payment from customer
- Communicates with dispatch to ensure accurate status reports
- Responsible for delivering excellent customer service and sustaining high levels of customer satisfaction
- Promotes products and services to the customer and calls Sales and Service Coordinator with sales leads
- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
- Represents the company professionally, honestly, and ethically
- Follows standard procedures, ensures vehicle is properly stocked, returns defective warranty parts, and orders/replenishes vehicle stock
- Performs similar/other duties as needed or assigned
- Maintains regular, reliable attendance
- Reports any unsafe acts, conditions, and hazards to supervisor immediately
- Reports any contravention of legislation or company policy to supervisor immediately
- Corrects substandard acts or conditions within area of control
- Uses and maintains appropriate personal protective equipment (PPE)
- Does not remove or render ineffective safety guards, devices, or clothing
- Complies with general rules and operates devices or equipment as prescribed
- Participates in any safety initiatives, teams, or committees
- Reports all injuries or incidents immediately
- Provides input on developing safety initiatives and plans to eliminate exposures
- Does not perform acts that may endanger the safety or well-being of others
- Does not engage in any pranks, contests, or rough boisterous behavior
- Works in compliance with applicable legislative requirements
Requirements
- High school diploma or GED with additional training
- 0-2+ years’ experience in HVAC with technical training certification
- Possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations
- EPA and safety certifications required
- Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
- Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
- Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment
- Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision
- Proficient and able to install a basic duct fitting
- Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
- Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
- Effective and efficient time-management and organizational skills
- Valid driver’s license with acceptable driving record
- Available to work flexible hours and on-call shifts as needed
- Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units
- Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
- Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
- Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
- Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
- Ability to lift up to 75 pounds
- Ability to lift and carry items weighing up to 50 pounds
Skills
- Servicing heating, air conditioning, and ventilation equipment
- Mechanical aptitude
- Operating tools and equipment
- Reading wiring diagrams
- Troubleshooting electrical, refrigerant and duct systems
- Starting up and balancing airflow
- Aligning belts and pulleys
- Installing basic duct fitting
- Troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers
- Communication skills
- Time-management
- Organizational skills
Location
- Residential
- Light commercial
Work Type
- Full-time
Experience Level
- 0-2+ years
Education Level
- High school diploma or GED
- Technical training certification
- EPA certification
- Safety certification
About the Company
- Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.