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About the Role
Responsible for providing an exceptional Financial Center customer experience while facilitating customer transactions and referring bank products and services. Actively promote banking solutions to enhance customer experience and achieve financial goals. Assist with operational activities and responsibilities, including traveling to various financial centers as assigned.
Responsibilities
- Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
- Accountable for the referral of products and services at the Financial Center, recognizing and following through on referral opportunities.
- Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met.
- Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures.
- Use sound judgment to identify and mitigate loss.
- Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
- Perform other job duties as assigned by the manager.
- Read, understand and act on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures.
- Ensure all Compliance Training assignments are completed by established due dates.
- Understand and identify compliance risks impacting their department(s).
- Ensure compliance with applicable laws or regulations.
- Escalate compliance risks to the appropriate level of management.
Requirements
- Must be available to be scheduled around branch operation hours in assigned market (no Sundays).
- Requires flexibility to travel to various financial centers in the market as needed.
- Individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.
Skills
- Customer service
- Cash handling
- Digital solutions
- Technology
Location
- Burlington Counties, NJ
- Camden Counties, NJ
- Gloucester County, PA
Work Type
- Full-time
- Onsite
Experience Level
- 6 to 12 months customer service experience
- 6 to 12 months cash handling experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $17.25 - $24.23 per hour
- Eligible to participate in a short-term incentive compensation plan
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account
- Dental and vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs including holiday pay and paid volunteer time
- Disability insurance coverage
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
About the Company
- Values define us and our culture inspires us to change lives for the better.
- Employees are the heart and soul of the company.
- Committed to making a positive impact in local communities.
- Champion a culture of continuous learning, work-life integration, and inclusion.
- Promote a digitally enabled work environment to continuously enhance the experience of employees and customers.
Equal Opportunity
- Fulton Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons.
- Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.