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About the Role
We are hiring a mid-level Product Designer to own the design of the Bookable Navigator Inbox, the central hub for GP practice teams to manage patient requests. This role is for a designer with 3-5 years of experience in fast-paced product teams, seeking to accelerate their career with significant ownership and close collaboration with users and engineering.
Responsibilities
- Talk to practice staff regularly to understand user needs through interviews and observation.
- Research and scope product tickets to ensure the right features are built.
- Become an expert user of the product to identify friction points.
- Analyze product metrics to identify areas for improvement and validate design changes.
- Design and ship products from MVP to polished, high-fidelity versions.
- Collaborate closely with engineers throughout the design and development process.
- Utilize AI tools daily for research, prototyping, and enhancing workflow efficiency.
Requirements
- Shipped at least two successful products used by real people.
- Experience working in a product team and a startup environment.
- Obsessed with UI details and design principles.
- Enthusiastic about user interaction and problem-solving.
- Proactive in seeking feedback and committed to rapid improvement.
- Comfortable using data to support design decisions.
- Proficient in using AI tools in the design workflow.
- Ability to think like a product manager, questioning 'why' before 'how' and scoping problems effectively.
Skills
- Product Design
- UI Design
- User Research
- Data Analysis
- Prototyping
- AI Tools
Location
- London (Stratford)
Work Type
- Hybrid (4 days in office, 1 day WFH)
Experience Level
- Mid-level
- 3-5 years of experience
Salary/Compensations
- Competitive, plus equity
Benefits
- Homemade breakfast and lunch provided daily in the office.
- 2 paid volunteer days per year.
- Team social events every 8 weeks.
- Learning budget of £250 annually with time off.
- Health and fitness budget of £60 per month.
- Additional 7 days of paid leave for meditation.
- Choice of operating system and additional work tools.
- Generous sick leave policy with additional mental health leave days.
- Annual team holiday.
- Parental leave policy (details vary by tenure).
- Up to £9,000 childcare contribution for primary caregivers.
- Fertility leave (5 extra days per year).
- Pension scheme (3% employer contribution).
- Local living benefit (£5,000 or £2,500).
- Expenses for late work (dinner after 7pm, Uber home after 9pm).
- Opportunity for significant career growth and potential to shape product strategy.
About the Company
- We are unlocking access to the NHS with technology, aiming to make healthcare accessible and improve patient satisfaction.
- We are building the front door of UK healthcare, with a mission to make one billion NHS appointments transparent and bookable.
- Our current products are used by 26% of GP practices in England and one in five GP practices in London.
- We are backed by Y Combinator, Innovate UK, and the NHS Clinical Entrepreneur Programme.
- We were ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe.
- Our principles include: Care deeply, Work hard, Be your word, Trust in radical truth and transparency, Do your life's best work, and Find the fun.
- Our office is located within a working GP practice in East London.
- We operate in 8-week growth cycles, with a dedicated week for research and strategy.
- We foster a highly collaborative and autonomous team environment.
- We are supported by industry leaders and accelerators.
- We believe in the NHS and are dedicated to improving it, hence no private medical insurance.
Equal Opportunity
- We are committed to building a product and culture rich in diverse perspectives, experiences, and backgrounds.
- Our team represents more than ten different cultures.
- We are proactively building an inclusive company for all people, regardless of race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin.