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About the Role
Partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. Serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.
Responsibilities
- Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
- Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, sales, account management, and other initiatives.
Requirements
- Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- Experience managing complex implementations and multiple stakeholder groups.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Ability to learn the MaintainX product within 30 days to advise customers.
Skills
- Software implementation
- Customer onboarding
- Application engineering
- Business consulting
- Maintenance
- Reliability
- Operations
- Engineering
- Construction
- Change management
- Communication
- Presentation
- Facilitation
- Time management
- Interpersonal skills
- Client relationship management
- Business requirements definition
- Functional specifications review
- User training
- Deployment
- Troubleshooting
- Product knowledge
- Service knowledge
- Best practices
- Workflow recommendations
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- Enterprise
Education Level
- BEng degree or equivalent years of experience
Salary/Compensations
- Commission may be included
- Annual bonus may be included
- Equity may be included
Benefits
- Health coverage
- Retirement
- Leave
About the Company
- MaintainX is a leading mobile-first work execution platform for industrial and frontline teams.
- More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.
- In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations.
- Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design.
- Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.
- We take pride in a culture where everyone can thrive.
Equal Opportunity
- We take pride in a culture where everyone can thrive.