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About the Role
This position sells Travel Agency products and services, provides key travel-related member entitlement services, and services the needs of members and non-members. The role aims to add member value by educating them about other available products and services, potentially through outbound calls and social media engagement. The Travel Advisor is trained to handle multiple transactions efficiently, sell a variety of travel products, meet sales goals, and maintain high service quality while ensuring client confidentiality.
Responsibilities
- Sell foreign and domestic travel related products and services.
- Utilize lead management tools to cultivate new business and build repeat business.
- Enter all quotes in club technology.
- Advise clients on foreign and domestic travel requirements, protection plans, and trip advisory information.
- Follow all organizational policies and procedures.
- Provide accurate documentation of all transactions.
- Maintain product knowledge to support the organization’s Preferred Supplier program.
- Achieve established sales and cross-sell goals.
- Issue international driving permits and passport photos.
- Provide air, car, hotel, and rail reservations and ticketing.
- Utilize appropriate computer systems to fulfill travel requests.
- Track and maintain all transactions with supporting documentation for accuracy.
- Process payments for new and cancelled bookings.
- Review documents required for foreign and domestic travel.
- Maintain confidentiality of client/member information.
- Maintain a high level of expertise regarding Club products, services, and member value offers.
- Stay current with industry trends and product knowledge to make recommendations.
- Research and compare supplier rates to make trip recommendations based on client needs.
- Maintain acceptable service quality measurements to meet or exceed objectives.
- Identify cross-sell and up-sell opportunities.
- Enhance member relationships by diversifying product and service usage.
- Provide sales leads to other departments.
- Maintain administrative requirements, including wage & hour compliance and expense reports.
- Attend meetings and training sessions.
- Adhere to scheduled duties and activities.
- Independently analyze cruise and tour packages/providers.
- Satisfy the needs of first-time and seasoned travelers through analysis of client expectations.
- Anticipate and avoid mistakes and unnecessary delays in service for high-cost/special nature trips.
- Resolve difficult situations independently and seek assistance from management when necessary.
- Thoroughly document files to show actions taken and decisions made.
- Document and explain write-offs or shortages to management.
Requirements
- High School GED Required
- Associates Preferred
- 4-6 years Travel agency or sales experience.
- Advanced verbal and written communication skills required.
- Moderate analytical and time management skills required.
- Ability to create and deliver presentations.
- General typing, Windows, Outlook, Word, and Internet/Intranet access skills required.
- Proven track record in travel sales.
- Must maintain systems knowledge for ticketing of airlines, cruises and rail.
- Flexibility to work weekends, flexible hours, and to attend offsite training and events is essential.
Skills
- Comprehensive knowledge in a variety of the organization’s operating areas, products and services offered, and Branch Operations delivery channels desirable.
- Advanced knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred.
- General knowledge of Club systems, including TSTA Apollo, Viewpoint and various preferred vendor websites.
- Knowledge of securing cruise and tour packages.
- Knowledge of Travel Insurance.
Location
- Onsite
Work Type
- Full-time
Experience Level
- 4-6 years
Education Level
- High School GED
- Associate's Degree
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
About the Company
- Auto Club Enterprises is the largest club within the national AAA federation.
- Nearly 17,000 employees in 24 states helping more than 18 million members.
- The strength of our organization is our employees.
- Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
- When we embrace our diversity – we win.
- National brand recognition, long-standing reputation since 1900, and constantly growing membership.
- Seeking career-minded, service-driven professionals.
- Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
Equal Opportunity
- AAA is an Equal Opportunity Employer
- Our organization participates in E-Verify