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About the Role

This strategic leader will lead two connected programs, classroom training and floor training, with a single goal of retention. Classroom training is where early talent development and engagement begin and floor training is where new hires are coached in the seat.

Responsibilities

Shadow classrooms, floor trainers, BD, Carrier and Client Success teams, and top performers in the first 30 days.
Review current content and complete an opportunity analysis of onboarding, training, management development and retention.
Identify team needs and make necessary adjustments by 45-60 days to execute your strategic vision.
Direct the Classroom Manager and trainers, establishing the classroom as the critical starting point for early talent development.
Build and implement programs that equip new hires with the skills, confidence, and sense of belonging needed to succeed and remain engaged.
Cultivate classroom culture and community to integrate new hires into the Arrive team.
Leverage engagement initiatives and travel investments to connect early talent across various offices, cohorts, and leadership levels.
Manage Arrive’s floor trainers to ensure effective in-seat coaching post-classroom.
Guarantee that floor training reinforces foundational content, adapts to real-time performance data, and proactively supports struggling hires.
Connect classroom, floor, and management coaching so new hires are supported at the moments they most often struggle or leave.
Analyze performance metrics and qualitative feedback from trainers to identify struggling hires.
Intervene with targeted coaching and strategically redirect investments when necessary.
Empower classroom trainers, floor trainers, and frontline managers with the necessary coaching skills, playbooks, and feedback rhythms to develop and retain their teams effectively.
Oversee the two-year Management Development Rotational Program, strategically deploying classroom trainers across Customer Operations, Customer Sales, Carrier Sales, and analytical roles to build a robust future management pipeline.
Set continued education priorities using feedback from the Mentorship Directors, Advisory Board and Senior Leadership Team.
Partner with a Content Strategist to meet employees where they are through agentic interfaces, delivering content based on individual performance and technology adoption.
Collaborate closely with Management Development to ensure training and coaching initiatives seamlessly feed into Arrive’s leadership pipeline.
Define and report impact on the people you develop: early talent who reach year two in the seat, faster ramp to productivity, program effectiveness, and new hires who grow into top performers and leaders.
Assist with additional strategic project needs as they arise, demonstrating flexibility and a proactive approach to supporting broader organizational goals.

Requirements

10+ years of progressive experience in learning & development, sales enablement, or sales leadership, including 5+ years successfully leading and developing multi-level teams.
Proven track record of designing, implementing, and scaling comprehensive classroom and on-the-job training programs for early-career talent in a high-volume sales or logistics environment.
Demonstrated success in creating training and coaching frameworks that measurably improve employee retention and accelerate ramp time.
Background in business development, account management, client success, or sales leadership, or significant experience partnering closely with those teams.
Exceptional coaching abilities, with a history of building coaching capacity among trainers, floor trainers and frontline managers.
Highly analytical and data-driven; proficient in utilizing retention, performance, and hiring metrics to identify risks, evaluate training ROI, and inform strategic decisions.
Experience modernizing learning content delivery, including the integration of LMS platforms, digital tools, and personalized or AI-enabled learning technologies.
Strong leadership presence with the ability to manage and influence teams across multiple geographical locations.
Comfortable operating with variable compensation tied directly to strategic business outcomes and retention goals rather than output metrics.
Freight brokerage, logistics, or supply chain industry experience is highly preferred.
Thrives in a fast-paced, dynamic environment; able to manage shifting priorities while maintaining accountability and maximizing business impact.
Willingness to travel across Arrive offices to facilitate engagement and program execution.

Skills

Learning & Development
Sales Enablement
Sales Leadership
Team Leadership
Training Program Design
On-the-job Training
Coaching Frameworks
Business Development
Account Management
Client Success
Coaching
Data Analysis
Retention Metrics
Performance Metrics
Hiring Metrics
Training ROI Analysis
Strategic Decision Making
Learning Content Modernization
LMS Platforms
Digital Learning Tools
Personalized Learning
AI-enabled Learning Technologies
Leadership
Team Management
Cross-geographical Team Management
Variable Compensation Models
Freight Brokerage
Logistics
Supply Chain Management
Adaptability
Accountability
Business Impact Maximization
Travel Facilitation

Location

Austin, TX

Work Type

Onsite
Full-time

Experience Level

Director
10+ years of experience
5+ years of leadership experience

Benefits

Medical coverage
Dental coverage
Vision coverage
Life coverage
Disability coverage
Supplemental coverage
Matching 401(k) program
Employee Resource Groups
Office wide engagement activities
Team events
Happy hours
Free counseling sessions through Employee Assistance Program
Company paid holidays
Paid vacation time
Wellness days
100% paid parental leave
Referral Program
Relocation assistance

About the Company

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.
We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few.
Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos.

Equal Opportunity

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices.
Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers.
If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.