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About the Role

The Associate Director, Operations role blends operational excellence, project management, resource management, and team enablement within the Digital and Insights & Analytics team. This position focuses on digital work intake, scoping, capacity and resource planning, financial tracking, workflow management, and continuous operational improvement to ensure efficient and commercial delivery of high-quality work.

Responsibilities

Coordinate intake and operational planning for Digital and I&A work.
Support scoping, budgeting, timelines, and resource planning.
Partner with Resource Management to forecast capacity and optimize utilization.
Provide visibility of operational and financial performance.
Identify delivery, resource, and commercial risks early.
Improve workflows, processes, and tools to increase efficiency and scalability.
Provide hands-on project management support where required.
Translate client requirements into clear scopes, deliverables, timelines, budgets, and resource plans.
Manage assigned client projects and workstreams, coordinating cross-functional teams, actions, and dependencies.
Monitor delivery, scope, and budgets, proactively identifying and escalating risks.
Ensure effective hand-offs between Communications, Digital, I&A, and specialist teams, maintaining high standards of delivery.
Act as an operational bridge across Digital, I&A, Communications, Resource Management, and Finance.
Partner with teams to forecast capacity, balance workloads, and address resource gaps or competing priorities.
Develop and improve workflows, processes, and templates to increase consistency, efficiency, and scalability.
Support repeatable Digital and I&A offerings and identify opportunities to use AI and automation to streamline delivery.
Communicate scope, timelines, budgets, resources, risks, and dependencies clearly to stakeholders.
Translate complex requirements into actionable plans, with clear documentation and proactive follow-up.
Build strong cross-functional relationships through collaborative, solutions-focused communication and timely escalation.
Support the development of scopes, budgets, resource plans, and forecasts with Client/Program Leads, Finance, and Resource Management.
Monitor project hours, financial performance, and utilization, highlighting risks to budget, scope, or profitability.
Support accurate financial administration, including vendor costs and POs, while identifying opportunities to improve cost effectiveness.
Contribute to continuous improvement, operational efficiency, and scalable ways of working across Digital and I&A.
Champion AI-enabled and data-driven workflows and apply project learnings to improve future delivery.
Build strong collaborative relationships and contribute to an inclusive team culture.
Take ownership of professional development, actively seeking feedback and learning opportunities.

Requirements

6+ years' experience in digital project management, operations, resource management, or a related delivery-focused role within an agency essential.
Experience managing scopes, budgets, timelines, resources, and cross-functional project teams.
Strong financial acumen, including budget tracking, forecasting, and utilization.
Strong organizational and problem-solving skills with the ability to manage multiple priorities.
Good working understanding of insights & analytics.
Strong working knowledge of digital and omnichannel delivery.
Strong written and verbal communication skills.
Operationally focused, proactive, and solution-oriented mindset.

Skills

Digital Project Management
Operations Management
Resource Management
Financial Acumen
Budget Tracking
Forecasting
Utilization Management
Workflow Management
Process Improvement
Team Enablement
Cross-functional Leadership
Solutions-Oriented Mindset
AI and Automation
Data-Driven Workflows

Location

UK
Ireland

Work Type

Hybrid
Remote

Experience Level

Associate Director
6+ years experience

Education Level

Bachelor's degree in communications, business, marketing, project management or a related field, or equivalent experience

Benefits

Dynamic Working
Personal Development fund
Generous holiday allowance
Cycle to work scheme
Pension contribution
Various health and wellbeing benefits available
Online training platform/programs
Discretionary bonus scheme
Community action focussed programs

About the Company

Our people are at the core of our business. We aim to provide every employee with a clear professional development path at Inizio Evoke Comms so they can succeed in each role and grow into increasing levels of responsibility.

Equal Opportunity

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.