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About the Role
As the Salesforce Core Leader based in London, you will drive technical excellence, solution delivery, and commercial growth across our Salesforce practice. You will lead development teams, partner with enterprise clients on complex Service Cloud and Salesforce Core implementations, and spearhead technical presales initiatives. You will bridge deep technical mastery with GTM strategy by developing innovative solution accelerators and delivering high-impact client presentations. You will serve as a trusted advisor to clients and internal teams, championing platform best practices and shaping the future of digital commerce solutioning.
Responsibilities
- Direct and mentor Salesforce project development teams, ensuring clear alignment with client needs, development processes, and overall project success.
- Spearhead presales activities, including responding to RFPs/pursuits, constructing effort estimates, building demos, and delivering client presentations.
- Lead client discussions to showcase Astound Digital's Salesforce capabilities, tailoring offerings and proactively developing solution accelerators to support GTM initiatives.
- Provide expert consultation to clients and internal teams on Salesforce best practices, architectural design, and process improvement opportunities.
- Manage client escalations professionally and efficiently, taking complete ownership to drive rapid issue resolution.
- Stay updated on market trends and emerging Salesforce features, continuously applying platform innovations to elevate project outcomes.
- Deliver thought leadership on Salesforce methodologies, tools, and best practices to foster continuous delivery improvement across the organization.
Requirements
- 10+ years of overall technical implementation experience, including a minimum of 4 years serving as an SME or Leader for Salesforce Core (specifically Service Cloud).
- 5+ years of hands-on Apex programming (triggers, controllers, classes) and 3+ years with Lightning Web Components (LWC) or Lightning Aura Components.
- 2+ years of proven team leadership experience managing technical development teams through full Salesforce SDLC lifecycles.
- Demonstrated capability in estimating RFP pursuits, building solution models, and documenting core assumptions.
- Hands-on proficiency with standard Salesforce APIs (REST, Bulk, Streaming), Salesforce data tools, and Lightning Framework.
- Solid understanding of software architecture design using object-oriented principles, modularity, design patterns, and complex application logic.
- Excellent technical documentation skills, foundational knowledge of project management, and a strong understanding of end-to-end Salesforce delivery processes.
- Candidates must be local to London.
Skills
- Salesforce Core
- Service Cloud
- Apex programming
- Lightning Web Components (LWC)
- Lightning Aura Components
- Salesforce APIs (REST, Bulk, Streaming)
- Salesforce data tools
- Lightning Framework
- Software architecture design
- Object-oriented principles
- Modularity
- Design patterns
- Complex application logic
- Technical documentation
- Project management
- Salesforce delivery processes
Location
- London
Work Type
- Remote
- In-office
- Hybrid
Experience Level
- 10+ years overall technical implementation experience
- 4+ years SME or Leader for Salesforce Core
- 5+ years hands-on Apex programming
- 3+ years Lightning Web Components (LWC) or Lightning Aura Components
- 2+ years team leadership experience
Benefits
- Parental leave
- Paid time off
- Comprehensive health and medical plans
- Flexible hours
About the Company
- At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity.
- Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences.
- We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients.
- We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees.
- Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.