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About the Role

We are seeking a Field Engineering Subject Matter Expert focused on Low Voltage and Infrastructure Cabling to define how complex physical infrastructure work is scoped, delivered, tested, and accepted across our North America Field Engineering organization. This is a senior technical individual contributor role for someone who combines deep hands on field experience with the ability to turn that experience into standards, technical work packages, methods, training, and scalable delivery capability. You will work across the full opportunity and delivery lifecycle, supporting Sales and Solutions on complex opportunities, validating field feasibility, improving estimating assumptions, establishing technical standards, supporting high risk projects, developing employees and partners, and ensuring consistent quality at scale. A key part of the role is closing the loop between what we sell, what the field actually encounters, and how we improve the next delivery model and estimate.

Responsibilities

• Serve as the practice level technical authority for Low Voltage / Infrastructure Cabling delivery across Field Engineering.
• Actively support complex customer pursuits and the sales motion by reviewing scope, field conditions, technical assumptions, acceptance requirements, labor drivers, comparable field experience, and delivery risk.
• Partner with Sales, Solutions, and Costing / Estimating to determine whether proposed work is technically feasible, properly scoped, supportable, and grounded in current field experience before customer commitments are made.
• Develop and maintain repeatable technical standards, work package requirements, methods, readiness criteria, quality checklists, testing requirements, documentation standards, and acceptance evidence.
• Define site survey and buildability requirements for pathways, telecom rooms, racks and cabinets, termination capacity, conduit fill, access, grounding and bonding interfaces, testing, and acceptance.
• Support Project Engineers and delivery teams during complex deployments, escalations, quality issues, root cause analysis, and customer recovery situations.
• Define technical skills, training, assessment, and qualification expectations for Field Engineering employees and delivery partners.
• Assess partner technical capability and readiness for defined work types.
• Analyze recurring defects, delivery results, and material planned versus actual execution gaps and convert lessons learned into stronger standards, artifacts, training, Costing / Estimating guidance, and preventive actions.
• Review what the work actually required in the field and use that evidence to improve future labor assumptions, productivity inputs, technical role mix, tooling, testing, partner requirements, assumptions, exclusions, and delivery methods.
• Help develop and launch new services through controlled pilots, technical readiness reviews, and repeatable delivery methods.
• Structured copper and fiber cabling, backbone and horizontal infrastructure, patching systems, and related physical layer services.
• Pathways and spaces, racks and cabinets, cable management systems, telecom rooms, sleeves, penetrations, access, grounding and bonding interfaces, and installation hardware.
• Fiber installation, splicing, connectorization, cleaning and inspection, polarity, optical loss testing, OTDR use cases, remediation, and certification.
• Copper installation, termination, permanent link or channel testing, certification, troubleshooting, and remediation.
• Site surveys, constructability, pathway capacity, termination capacity, material and tooling requirements, and design to delivery handoff.
• Applicable TIA, BICSI, NEC/NFPA, manufacturer, customer, permitting, firestopping, grounding and bonding, and safety requirements as they affect field delivery.

Requirements

• Ten or more years of progressive experience in low voltage, structured cabling, telecommunications infrastructure, fiber optics, or related professional services delivery, including substantial experience leading complex or large scale field deployments.
• Demonstrated field delivery depth across copper and fiber infrastructure, pathways and spaces, termination, splicing, testing, labeling, documentation, and technical acceptance.
• Experience conducting or reviewing site surveys and determining whether proposed infrastructure is buildable with available pathways, spaces, termination capacity, access, and other physical constraints.
• Experience interpreting construction drawings, specifications, cable schedules, floor plans, pathway plans, rack elevations, bills of material, and customer installation standards.
• Strong understanding of fiber and copper test methods, test equipment configuration, result interpretation, certification, evidence, and failure analysis.
• Experience building technical standards, methods of procedure, work packages, installation guides, quality checklists, training, or other repeatable delivery artifacts.
• Experience supporting customer facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
• Experience leading technical escalations, root cause analysis, corrective action, and quality recovery.
• Strong written and verbal communication skills and the ability to influence across functions without relying on direct authority.
• Willingness to travel based on customer and business requirements and to support nonstandard work windows when required.
• BICSI RCDD, RTPM, Technician or Installer credentials, FOA credentials, or relevant manufacturer copper and fiber certifications.
• Experience with Fluke, EXFO, VIAVI, or comparable copper and fiber certification and troubleshooting platforms.
• Experience with large multi site, national, campus, data center, or construction integrated programs.
• Experience supporting union or project labor agreement environments.
• Experience in a partner led or subcontracted delivery model.
• Bachelor's degree in a relevant technical discipline, trade background, or equivalent practical experience.

Skills

• Low Voltage
• Infrastructure Cabling
• Copper and Fiber Infrastructure
• Pathways and Spaces
• Termination
• Splicing
• Testing
• Labeling
• Documentation
• Technical Acceptance
• Site Surveys
• Construction Drawings Interpretation
• Fiber and Copper Test Methods
• Test Equipment Configuration
• Result Interpretation
• Certification
• Failure Analysis
• Technical Standards Development
• Methods of Procedure Development
• Work Package Development
• Installation Guides Development
• Quality Checklists Development
• Training Development
• Customer Facing Technical Discussions
• Sales Pursuits Support
• Solution Development Support
• Estimating or Costing Support
• Statements of Work Support
• Technical Escalations Leadership
• Root Cause Analysis
• Corrective Action
• Quality Recovery
• Written Communication
• Verbal Communication
• Influence
• BICSI RCDD
• BICSI RTPM
• BICSI Technician
• BICSI Installer
• FOA Credentials
• Manufacturer Copper Certifications
• Manufacturer Fiber Certifications
• Fluke
• EXFO
• VIAVI
• Large Multi Site Programs
• National Programs
• Campus Programs
• Data Center Programs
• Construction Integrated Programs
• Union Labor Support
• Project Labor Agreement Support
• Partner Led Delivery Model
• Subcontracted Delivery Model

Location

• Remote
• Customer and project sites

Work Type

• Remote
• Travel

Experience Level

• Senior technical individual contributor
• Ten or more years of progressive experience

Education Level

• Bachelor's degree in a relevant technical discipline, trade background, or equivalent practical experience.

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans for good health, future financial security, and peace of mind

About the Company

• Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
• We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
• We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide.
• In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
• www.computacenter.com/us