Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Field Engineering, Workplace Deployment SME role.

Rezi rewrites your resume against Computacenter AG & Co. oHG's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Field Engineering, Workplace Deployment SME posting at Computacenter AG & Co. oHG — free, in seconds.

About the Role

We are seeking a Field Engineering Subject Matter Expert focused on Workplace delivery to help define how large, complex, and repeatable workplace technology programs are scoped, prepared, delivered, validated, and improved. This is a senior technical individual contributor role for someone who combines deep field deployment experience with the ability to turn that experience into standards, technical work packages, methods, training, and scalable delivery capability. You will work across the full opportunity and delivery lifecycle, supporting Sales and Solutions on complex opportunities, validating field feasibility, improving estimating assumptions, establishing technical standards and required artifacts, supporting high risk projects and escalations, developing employees and partners, and ensuring consistent quality at scale. A key part of the role is closing the loop between what we sell, what the field actually encounters, and how we improve the next delivery model and estimate.

Responsibilities

Serve as the practice level technical authority for Workplace delivery across Field Engineering.
Actively support complex customer pursuits and the sales motion by reviewing scope, field conditions, technical assumptions, acceptance requirements, labor drivers, comparable field experience, and delivery risk.
Partner with Sales, Solutions, and Costing / Estimating to determine whether proposed work is technically feasible, properly scoped, supportable, and grounded in current field experience before customer commitments are made.
Develop and maintain repeatable technical standards, work package requirements, methods, readiness criteria, quality checklists, testing requirements, documentation standards, and acceptance evidence.
Define repeatable deployment, staging, validation, asset capture, user or site readiness, recovery, and closeout methods for high volume workplace programs.
Support Project Engineers and delivery teams during complex deployments, escalations, quality issues, root cause analysis, and customer recovery situations.
Define technical skills, training, assessment, and qualification expectations for Field Engineering employees and delivery partners.
Assess partner technical capability and readiness for defined work types while partner sourcing and commercial ownership remain with the appropriate teams.
Analyze recurring defects, delivery results, and material planned versus actual execution gaps and convert lessons learned into stronger standards, artifacts, training, Costing / Estimating guidance, and preventive actions.
Review what the work actually required in the field and use that evidence to improve future labor assumptions, productivity inputs, technical role mix, tooling, testing, partner requirements, assumptions, exclusions, and delivery methods.
Help develop and launch new services through controlled pilots, technical readiness reviews, and repeatable delivery methods.
Manage end user device refresh, migration, replacement, deployment, validation, and recovery programs.
Manage deskside technology, peripherals, printers, displays, smart hands, and related workplace field services.
Manage conference room and collaboration technology installation, replacement, validation, and handoff.
Manage high volume and multi site deployment readiness, sequencing, staging, asset capture, validation, evidence, and closeout.
Manage site surveys, workplace readiness, deployment procedures, technical work packages, quality checkpoints, and customer acceptance evidence.

Requirements

Ten or more years of progressive experience in workplace technology, field deployment, end user computing, or related professional services delivery, including at least five years supporting complex multi site or enterprise programs.
Demonstrated experience delivering complex customer projects in live business or mission critical environments.
Deep understanding of field implementation, deployment sequencing, validation, asset control, documentation, technical acceptance, and customer readiness.
Experience building technical standards, deployment playbooks, work packages, checklists, training, or other repeatable delivery artifacts.
Experience supporting customer facing technical discussions, sales pursuits, solution development, estimating or costing, and statements of work.
Experience leading technical escalations, root cause analysis, corrective action, and quality recovery.
Experience working with employees, contractors, and delivery partners in a distributed delivery model.
Strong written and verbal communication skills and the ability to translate technical detail into clear business language.
Ability to influence across functions without relying on direct authority.
Willingness to travel based on customer and business requirements and to support nonstandard work windows when required.
Experience with large national or multi site device refresh, migration, rollout, or workplace transformation programs.
Experience with collaboration room, conferencing, or workplace technology deployment.
Relevant Microsoft, Apple, OEM, IT service, or workplace technology credentials where applicable.
Experience in a partner led or subcontracted field delivery model.
Experience mentoring senior technical professionals and developing training or communities of practice.
Bachelor's degree in a relevant technical discipline or equivalent practical experience.

Skills

Workplace technology
Field deployment
End user computing
Professional services delivery
Complex multi site or enterprise programs
Complex customer projects
Field implementation
Deployment sequencing
Validation
Asset control
Documentation
Technical acceptance
Customer readiness
Technical standards
Deployment playbooks
Work packages
Checklists
Training
Repeatable delivery artifacts
Customer facing technical discussions
Sales pursuits
Solution development
Estimating or costing
Statements of work
Technical escalations
Root cause analysis
Corrective action
Quality recovery
Distributed delivery model
Written communication
Verbal communication
Influencing across functions
Device refresh
Migration
Rollout
Workplace transformation
Collaboration room technology
Conferencing technology
Microsoft credentials
Apple credentials
OEM credentials
IT service credentials
Workplace technology credentials
Partner led field delivery
Subcontracted field delivery
Mentoring senior technical professionals
Developing training
Communities of practice

Location

Remote
Customer and project sites

Work Type

Remote
Travel

Experience Level

Senior technical individual contributor
Ten or more years of progressive experience
At least five years supporting complex multi site or enterprise programs

Education Level

Bachelor's degree in a relevant technical discipline or equivalent practical experience

Benefits

Competitive compensation plans
Long-term career opportunities
Attractive mix of benefit plans for good health, future financial security, and peace of mind

About the Company

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations.
We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business.
We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide.
In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
www.computacenter.com/us