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About the Role
As Account Director, you will be the day-to-day partner for MGAs, accountable for delivering initiatives that drive their growth. You will collaborate with MGA CEOs, Founders, and underwriters, shaping strategy and business plans, and ensuring their execution. Your role involves supporting MGAs from onboarding through scale, working with Mission’s specialists to achieve shared goals. You will manage a portfolio of well-governed, growing MGAs, building strong relationships with partners and advocating for both Mission and the MGA.
Responsibilities
- Deliver initiatives supporting commercial outcomes for each MGA, including GWP against budget, profitability, fee income, and Mission’s fee/value case.
- Collaborate with MGA CEOs to develop growth roadmaps and monitor performance, owning the delivery of initiatives supporting the business plan.
- Identify underperformance early and agree on appropriate responses with the MGA, ranging from performance reviews to strategic resets.
- Lead the relationship between the MGA and Mission, serving as the primary contact for escalations and queries.
- Maintain a clear understanding of MGA needs and Mission’s service offering, ensuring alignment of strategic objectives.
- Set and chair governance meetings with each MGA, holding both parties accountable against the plan and tracking satisfaction and retention.
- Act as the main liaison between the MGA and all Mission functions (Digital, IT, Marketing, Finance, Platform) and vendors for operational matters.
- Partner with Mission functions to onboard and embed new MGAs, driving best practices and ensuring effective processes.
- Lead workstreams in the onboarding plan through readiness, go-live, and the initial 90 days.
- Support MGAs in BAU post-stabilization, capturing lessons learned.
- Build and maintain relationships with carriers and capacity providers, managing binder renewals and capacity discussions.
- Lead the delivery of eTrading initiatives for MGAs, managing supplier relationships and broker experience.
- Track quote volume, conversion, broker usage, and GWP through digital channels.
- Monitor and report on Mission service delivery, ensuring agreed service level targets are met.
- Share knowledge across Mission functions to improve MGA service and establish consistent standards.
- Contribute to Mission’s strategy and operating model, and to strategic initiatives like tenders and new MGA opportunities.
Requirements
- 10+ years of insurance industry experience, including senior roles in delegated authority (MGA, binder and capacity arrangements).
- 5+ years of senior commercial account management, project/programme delivery, or equivalent experience.
- Solid understanding of insurance platforms (e.g., Acturis) and digital/eTrading solutions.
- Proven record of delivering growth initiatives and commercial outcomes, with experience working to a business plan, P&L, or performance targets (e.g., GWP, profitability, retention).
- Proven ability to facilitate and deliver projects using appropriate tools and techniques.
- Strong stakeholder management with proven credibility with senior leaders.
- Working knowledge of delegated authority governance, including TOBAs, binders, bordereaux, and capacity agreements.
- Ability to get things done and deliver outcomes through influence across teams not directly managed.
- Sound judgment under pressure.
- Excellent communication skills, with the confidence to challenge constructively at senior levels.
- Authentic and accountable.
- A self-starter with initiative.
- Superb collaboration skills, working effectively in a matrix of specialists.
- Negotiation and conflict resolution skills.
- A problem owner and resolver who sees things through.
- Data-literate, comfortable using MI and dashboards to spot trends and drive decisions.
Skills
- Insurance underwriting
- Broking
- Operations
- Relationship building
- Commercial judgement
- Analytical rigor
- Stakeholder management
- Project delivery
- Delegated authority governance
- Insurance platforms (e.g., Acturis)
- Digital/eTrading solutions
- Negotiation
- Conflict resolution
- Data analysis
- MI and dashboards
Location
- Remote
- UK
Work Type
- Remote
- In-office activities required
Experience Level
- 10+ years of insurance industry experience
- 5+ years of senior commercial account management, project/programme delivery or equivalent experience
About the Company
- Mission works as a matrix, with specialists in capacity, distribution, eTrading, data/MI, finance, compliance, and marketing.
- Mission is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.
Equal Opportunity
- Mission is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.