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About the Role
The Product Program Manager will support and direct volunteers, parents, and girls in implementing product sales programs, including the Girl Scout Cookie Program. This role also involves working with the Retail team to provide exceptional customer care and create a customer-centric environment.
Responsibilities
- Ensure volunteers have the tools needed to support their troops and assist at trainings.
- Provide leadership, training, coordination, and ongoing support to product program volunteers.
- Train volunteers in product program software (Smart Cookies, Digital Cookie, M2) and the membership database.
- Support recruiting, screening, and appointing product program volunteers.
- Provide administrative and logistical support for product program trainings.
- Assist with resolving product program issues and volunteer conflicts.
- Manage product materials and inventory, coordinate distribution, and oversee Cookie Cupboards.
- Implement cupboard and warehouse procedures and training, and monitor inventory tracking.
- Advise the Product Program Team Director of product needs.
- Develop, update, and distribute printed and digital product program materials annually.
- Ensure program deadlines are met in coordination with the Product Program Team Director.
- Help establish goals, objectives, and plans for the product program strategy.
- Develop strategies and best practices for executing the Cookie and other product programs.
- Develop and administer policies and procedures related to the product program.
- Promote the Girl Scout culture of philanthropy by cultivating relationships with donors and community partners.
- Maintain product program and membership data in software and databases.
- Monitor software input accuracy.
- Prepare and analyze product program data and reports.
- Support staff and volunteers with product program software questions.
- Support product program events, such as cookie booths, rallies, and product drops.
- Participate in council events, training, and community engagement opportunities.
- Support council-wide marketing and communications for product programs.
- Communicate in a timely manner with volunteers, troops, families, staff, and community partners.
- Monitor and respond to posts in product program social media groups.
- Hold open office/call hours during peak season.
- Answer and resolve inquiries by clarifying information, researching answers, and implementing solutions.
- Serve as a liaison between product program staff, volunteer support staff, volunteers, families, and other stakeholders.
- Enhance organizational reputation with knowledge of council programs, events, and FAQs.
- Partner with other departments to integrate product program components and fulfill initiatives.
- Support the Retail Shop, recruitment, and camp during peak season.
- Accurately operate the point-of-sale computer system, including transactions and closing.
- Complete daily close-out and monthly reporting.
- Process incoming mail when needed.
- Represent GSWNY in a positive and professional manner as an ambassador of the Girl Scout mission.
- Maintain flexibility of schedule and willingness to travel.
- Support the Council’s strategic goals, mission, and commitment to diversity, equity, inclusion, and belonging.
Requirements
- High school diploma or equivalent required.
- Prior customer service or call center experience preferred.
- Prior sales, marketing, product program, inventory, or warehouse experience preferred.
- Previous Girl Scout product program experience desired.
- Demonstrated ability to operate a point-of-sale computer, handle monies, and keep accurate records.
- Ability to learn, understand, and apply the case management system.
- Valid Driver's License.
- Maintain an active, annual membership in Girl Scouts of Western New York within the first 30 days of employment.
Skills
- Critical thinker
- Financial acumen
- Customer centric
- Business-first mindset
- Leadership and stewardship
- Learning and innovation
- Relational intelligence
- Communicator
- Excellent listening skills
- Excellent oral communication skills
- Excellent written communication skills
- Ability to ask probing questions
- Ability to understand concerns
- Ability to overcome objections
- Ability to communicate clearly
- Strong time management skills
- Ability to work independently under minimal supervision
- Ability to take initiative in making decisions
- Ability to effectively prioritize duties and tasks
- Ability to meet and manage multiple deadlines
- Ability to train and present to groups of adult volunteers, in person and virtually
- Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, etc.)
- Computer literacy
- Ability to produce reports and evaluations of various programs
Location
- Buffalo - In Person
Work Type
- Full-Time
Education Level
- High school diploma or equivalent
About the Company
- Since 1912, Girl Scouts has empowered girls to develop their skills and the voice to become successful and productive citizens.
- Girl Scouting builds girls of courage, confidence and character, who make the world a better place.
- Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative and supportive environment for all.
Equal Opportunity
- All employment decisions are based qualifications, merit, performance and the needs of the organization.
- As an equal opportunity employer, GSWNY does not discriminate on the basis of any qualified applicant’s race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status or any other groups or persons protected by federal, state or local law.