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About the Role

The Associate, Client Business Management will support Executives in providing expert advice to clients on a portfolio of events including Corporate Actions, Share Plans, Meetings and Dividends. This role involves developing client relationships, communicating client needs to operational teams, and understanding client challenges and goals. The Associate will also support the expansion and implementation of new initiatives and services.

Responsibilities

Support the planning of client event projects
Handle enquiries from clients, advisors and other business contacts
Support Executives in attending client and advisor project meetings, and participating in project conference calls
Communicate event parameters to key business areas
Draft and oversee the preparation and mailing of shareholder invitation or result documents
Ensure management information records are maintained and support client feedback surveys
Support Executives in day-to-day duties, helping to develop and maintain strategic relationships and implement new initiatives
Draft agreements with clients and initiating the proofing and printing of documents
Identify bank accounts to be opened and overseeing the issue of client invoices
Review and provide comments on a variety of event documents
Update Euroclear UK & Ireland (operator of CREST) in a timely manner on relevant events
Support MUFG Pension & Market Services’ risk review process

Requirements

Excellent verbal and written communication skills with the ability to actively listen
Ability to build and maintain relationships with a variety of internal and external stakeholders and clients
Self-motivation, great time management, and the ability to multitask
Strong customer service ethic, with a passion for supporting colleagues and clients
Pro-active, highly self-motivated personality, with the drive and desire to succeed
Great interpersonal skills with the ability to work well as part of a team or on your own initiative
Ability to explain complex information in simple terms, amending delivery depending on the individual
Excellent negotiation skills, with the ability to solve problems and handle complaints
Demonstrable experience within Corporate Actions, Share Plans, Meetings and Dividends is advantageous
Candidates must have the relevant work rights to be considered
Successful applicants will be required to complete background screening prior to commencement of employment

Skills

Client relationship management
Communication
Active listening
Time management
Multitasking
Customer service
Interpersonal skills
Problem-solving
Negotiation
Corporate Actions
Share Plans
Meetings
Dividends

Location

Central London

Work Type

Hybrid

Experience Level

Associate

Benefits

26 days annual leave, plus a wellbeing day and a volunteer day
Bank holidays
Opportunity to buy up to 5 days’ extra annual leave each year
Parental leave
Gender Transition leave
Health, wellbeing and lifestyle rewards and discounts
Discounts on retail and socialising
Travel and technology discounts
Cycle2work scheme
Gym and fitness subscriptions
Car Salary Sacrifice scheme
Appreciate programme: Employee recognition
Company Pension Scheme
Life Assurance
Employee Assistance Programme
Talent Referral Programme
Medical insurance
Learning & Development opportunities
Self-paced learning
Access to LinkedIn Learning

About the Company

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through MUFG Retirement Solutions and MUFG Corporate Markets, we partner with global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets.
Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders.
Our integrated corporate markets capabilities include shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications.
We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions.
We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.
Our teams combine industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture built on an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer who work collaboratively, encouraging, supporting, and valuing diverse talents and perspectives.
We promote a flexible and blended work environment where people can thrive and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth.

Equal Opportunity

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.