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About the Role
This role coordinates and facilitates the production and delivery of in-store Point of Sale (POS) for the M&S Food account, working directly with the M&S Marketing in-store team. The Account Director liaises with key stakeholders, manages campaigns within budget and on time, and supports the Transformation Director and ITG Business Director. This position is integral to the marketing function, coordinating administrative elements of campaigns and activity, leading the ITG team to meet critical path deadlines for artwork, production briefs, and cost approvals, ensuring seamless campaign delivery to stores.
Responsibilities
- Line manage and develop Senior Account Managers, providing clear direction, support, and feedback.
- Act as the point of escalation for the team and M&S, resolving issues and ensuring campaigns stay on track.
- Lead by example in ways of working, setting standards for pace, organization, attention to detail, and stakeholder management.
- Serve as the key day-to-day contact for M&S stakeholders, building trusted relationships.
- Drive momentum across projects, ensuring alignment to critical path deadlines.
- Support Senior Account Managers in overseeing workflow, prioritizing resource, and managing competing demands.
- Coach team members to strengthen commercial awareness, decision-making, and client relationship management.
- Ensure clear, proactive, and solutions-focused communication across internal and client teams.
- Take ownership of campaign delivery standards, ensuring accuracy, timeliness, and client expectation alignment.
- Create a positive, accountable team culture that encourages collaboration, consistency, and high performance.
- Receive briefs from the M&S Instore team, communicating timelines, steps, and costs.
- Link briefs to direct teams and manage relationships between M&S Marketing and ITG to ensure smooth campaign execution and timely artwork approval.
- Maintain and manage relationships with the ITG Artwork Production Team, flagging urgent campaigns and providing realistic deadlines.
- Ensure M&S cost trackers and budgets are up-to-date and costs are communicated regularly.
- Oversee ITG finance management for the M&S account and communicate with relevant directors.
- Support the implementation of ITG Tech platforms, ensuring clear and timely client communication and supporting change management.
- Manage relationships between M&S Marketing and ITG to ensure campaigns run smoothly and artwork can be approved in good time.
- Flag urgent or large campaigns in advance to the ITG Artwork Production Team, giving them realistic deadlines.
- Ensure all M&S cost trackers and budgets are kept up to date.
- Communicate costs regularly with M&S marketing.
- Oversee the ITG finance management across the entire M&S account.
- Communicate clearly with the ITG Business Director and M&S Fashion, Home & Beauty Account Directors.
- Support the implementation of the ITG Tech platforms.
- Play a key role in ensuring client communication is delivered clearly and in a timely manner.
- Proactively support change management across both M&S and ITG.
Requirements
- Exceptional people skills and a customer-focused approach.
- Previous experience working in an agency environment with Advertising experience is an advantage.
- Good knowledge of creative processes and a thorough understanding of in-store POS.
- Ability to manage own time and deliver quality with speed.
- Strong experience with project management and trafficking multiple projects in tandem.
- A background in retail would be an advantage but is not necessary.
- Attention to detail is a key skill.
- Comfortable interacting with an enthusiastic and committed team.
- Previous experience in a leadership or line management role.
- Ability to motivate, support, and develop others.
- Confident in acting as a senior day-to-day client contact.
- Ability to build strong, credible relationships with key stakeholders.
- Able to work at pace in a fast-moving retail environment.
- Ability to balance multiple priorities while maintaining accuracy and control.
- A natural problem solver who remains calm under pressure.
- Ability to confidently manage escalations.
Skills
- Project management
- Trafficking
- Stakeholder management
- Client relationship management
- Creative processes
- In-store POS
- Budget management
- Financial management
- Change management
- People management
- Communication
Location
- Birmingham
Work Type
- Smart Working with up to 40% from home
- Full-time
Experience Level
- Leadership or line management experience
- Senior day-to-day client contact experience
Benefits
- 25 days' holiday + bank holidays
- A paid Wellbeing Day
- Option to buy or carry over up to 5 extra days' holiday
- Option to work from abroad for up to 90 days a year (after 12 months)
- Enhanced family friendly leave
- 3 extra days for wedding/honeymoon
- Employee Assistance Programme
- Pension scheme
- Corporate Medical Cash Plan
- Electric car salary sacrifice scheme
- Tax-efficient payroll giving
- Funding for professional qualifications
- Monthly Employee of the Month awards (£250 bonus)
- Referral bonuses up to £1,500
- Regular Wellbeing Workshops
- 30+ Wellbeing Champions
- A paid Volunteer Day
- Online perks platform with discounts
About the Company
- ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
Equal Opportunity
- We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
- We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
- At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.