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About the Role
Grand Prix Subaru is actively hiring an experienced Automotive Service Advisor, Service Writer, or Automotive Service Consultant to join our busy, high-volume Subaru dealership in Hicksville, NY. This role serves as the primary point of contact between customers and the service department, with the opportunity to earn six-figure income while delivering exceptional customer experience.
Responsibilities
- Greet customers promptly and professionally
- Schedule service appointments
- Write accurate repair orders (ROs)
- Listen carefully to customer concerns and document vehicle issues
- Recommend factory maintenance and additional services
- Prepare estimates for parts and labor
- Obtain customer approvals
- Communicate repair progress and timelines
- Coordinate repairs with technicians and dispatch
- Review completed repairs with customers
- Process repair orders accurately
- Deliver outstanding customer service while maintaining high CSI scores
- Build lasting customer relationships that encourage repeat business
Requirements
- Minimum 2 years of Automotive Service Advisor experience
- At least 1 year of dealership experience required
- Subaru experience is a plus
- Strong sales and customer service skills
- Excellent verbal and written communication
- Ability to multitask in a fast-paced dealership environment
- Strong organizational skills
- Computer proficiency
- Valid driver's license with an acceptable driving record
Skills
- Sales
- Customer Service
- Verbal Communication
- Written Communication
- Multitasking
- Organization
- Computer Proficiency
Location
- Hicksville, NY
Work Type
- Full-Time
- 5-Day Work Week
- Saturday Required
Experience Level
- Experienced
Salary/Compensations
- $100,000–$150,000+ annually (inclusive of commission and bonuses)
Benefits
- Medical Insurance
- Dental Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Paid Sick Time
- Supplemental Benefits (Short-Term Disability, Long-Term Disability & Life Insurance)
- Employee Discounts on Vehicles, Parts & Service
- Paid Training
- Career Advancement Opportunities
- Employee Recognition Programs
- Supportive Management Team
About the Company
- Grand Prix Subaru is part of the VIP Automotive Group.
- VIP Automotive Group believes employees are their greatest asset.
- They provide a professional work environment, ongoing training, and opportunities for advancement throughout their dealership group.
Equal Opportunity
- Grand Prix Subaru is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.