Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Principal Software Engineer role.

Rezi rewrites your resume against ServiceNow's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Principal Software Engineer posting at ServiceNow — free, in seconds.

About the Role

Veza is the identity security platform for human, non-human, and AI agent access. Customers use it to see who and what has access to what, govern it, and remediate risk across cloud, SaaS, and on-prem systems. Agent security is the inflection point. Static access reviews can't keep up with autonomous agents acting at machine speed. Security is shifting to continuous, real-time control: just-in-time access for agents, automated remediation of policy violations, and real-time governance of agent actions as they happen—replacing standing privileges and periodic reviews. Veza is in transition, growing quickly as part of ServiceNow's Security & Risk organization. The Chief Architect will shape how the platform scales to meet this new category.

Responsibilities

Own the end-to-end architecture of the Veza platform, including the access graph, ingestion pipeline, authorization and policy engine, and the services built on them.
Lead the evolution toward a graph-native data model (Neo4j or equivalent) that scales to billions of relationships and complex permission hierarchies.
Set the standards every team builds to.
Lead the next-generation data architecture, evolving the core graph and storage model for order-of-magnitude growth in customers, entities, and relationships, with a clear migration path from today's system and no customer disruption.
Define the architecture for non-human identity and AI agent security, making Veza the system of record for what agents can access, and designing for governance, guardrails, and auditability.
Set the AI architecture for Veza's own agents and features, including agentic patterns, evaluation, observability, cost and capacity planning, and a multi-vendor LLM strategy that avoids lock-in.
Modernize the integrations framework, establishing a scalable, testable, self-service framework that raises reliability and cuts onboarding time.
Architect how Veza fits into ServiceNow, defining the integration model, shared identity and data contracts, and UI surfacing patterns that deliver a unified customer experience without forcing a rewrite.
Drive deployment flexibility, considering multi-region SaaS, data residency, regulated-industry requirements (e.g., EU financial regulation such as DORA), and federal-grade deployment, including the compliance and operational constraints each brings.
Govern architecture across teams by running architecture reviews, managing tech debt and the security backlog, and making clear, documented build-vs-buy and sequencing decisions.
Raise the bar on engineering practice, including heavy use of AI coding agents, automated testing coverage, defect escape reduction, and operational excellence with SRE.
Represent Veza's architecture to executives, customers, partners, and ServiceNow architecture and security leadership.
Mentor architects and senior engineers and build the next layer of technical leadership.

Requirements

15+ years in software engineering, with 5+ years as a staff/principal/chief architect, or equivalent, over a large multi-team platform.
Deep experience designing multi-tenant, cloud-native SaaS at enterprise scale: distributed systems, large-scale data and graph systems, APIs, and microservices.
Hands-on Kubernetes and cloud experience (AWS required; multi-cloud a plus) and modern DevOps, IaC, and SRE practices.
Strong background in graph databases and data structures.
Hands-on experience with Neo4j, or similar graph platforms; understanding of immutable or event-sourced storage models and their operational trade-offs.
A track record of leading large architectural migrations in a live production system.
Experience influencing without direct authority across multiple teams and geographies (US, EU, India).
Executive-level communication, with the ability to write and defend an architecture decision to engineers, customers, and the C-suite.
Strong proficiency in Python and Go or Java, with the ability to go deep in code and design reviews.
Strong background in identity and access: IGA, IAM, PAM, authorization models, access reviews, lifecycle management, or adjacent security domains.
Understanding of non-human identity (service accounts, secrets, API keys, workload identity) and emerging agent identity and authorization models.
Experience building security products that meet their own security and compliance bar (SOC 2, FedRAMP or equivalent, data residency).
Experience delivering production AI systems: LLMs, agentic architectures, RAG, evaluation, observability, guardrails, human-in-the-loop, and managing model cost and capacity.
Active use of AI-native development tools (Claude Code, Cursor, Codex, or equivalent) and the ability to drive adoption across teams.
Experience through an acquisition or platform integration, aligning an acquired architecture with a parent platform.
Prior experience with integration-heavy platforms (hundreds of connectors) and the reliability challenges they bring.
Familiarity with graph databases or immutable/event-sourced storage models.
BS/MS in Computer Science or a related field, or equivalent experience.

Skills

Graph databases
Data structures
Neo4j
Immutable storage models
Event-sourced storage models
Kubernetes
Cloud-native SaaS
Distributed systems
Large-scale data systems
Graph systems
APIs
Microservices
DevOps
IaC
SRE
Python
Go
Java
Identity and Access Management (IAM)
Identity Governance and Administration (IGA)
Privileged Access Management (PAM)
Authorization models
Access reviews
Lifecycle management
Non-human identity
Agent identity
Agent authorization models
SOC 2
FedRAMP
Data residency
AI systems
LLMs
Agentic architectures
RAG
Evaluation
Observability
Guardrails
Human-in-the-loop
Model cost management
Model capacity planning
AI-native development tools
Claude Code
Cursor
Codex
Platform integration
Integration-heavy platforms
Cloud (AWS)
Multi-cloud

Location

AMS - North America and Canada

Work Type

Flexible
Regular

Experience Level

15+ years in software engineering
5+ years as a staff/principal/chief architect

Education Level

BS/MS in Computer Science or a related field, or equivalent experience

Salary/Compensations

$199,100 - $348,400

Benefits

Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.