Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this AVP, Payoffs & Servicing Transfers role.
Rezi rewrites your resume against New American Funding's job description. Free.
Tailor your resume to this AVP, Payoffs & Servicing Transfers role.
Rezi rewrites your resume against New American Funding's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the AVP, Payoffs & Servicing Transfers posting at New American Funding — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the AVP, Payoffs & Servicing Transfers posting at New American Funding — free, in seconds.
About the Role
The Assistant Vice President (AVP) is responsible for leading and optimizing payoffs and servicing transfer activity. This role ensures regulatory compliance, operational efficiency, risk management, customer satisfaction, and investor adherence across payoff processing, lien release administration, and outbound servicing transfers.
Responsibilities
- Ensure Payoff quotes are accurate and timely
- Manage escrow balance refunds and final account reconciliation
- Monitor service levels and customer experience
- Ensure compliance with state and federal requirements
- Ensure liens are released within required statutory timelines
- Manage relationships with vendors
- Maintain controls to prevent borrower title issues
- Monitor aged release inventory and exception reporting
- Ensure compliant and seamless transfers of loans to new servicers, both flow and bulk
- Coordinate with investors, servicers, purchasers, and internal counterparts
- Manage transfer timelines, data integrity, and customer communications
- Ensure regulatory requirements are met for borrower notifications
- Minimize post-transfer exceptions, customer impact, and financial exposure
- Set department and team strategy and priorities
- Manage operational risk and compliance
- Drive process improvement and automation
- Establish KPIs and service-level targets
- Manage vendors and business partners
- Develop and train staff
- Ensure readiness for audits, investor reviews, and regulatory exams
- Partner with servicing operations, default, compliance, legal, finance, and technology teams
Requirements
- Bachelor’s degree in Business, Finance, Accounting, Economics, or related field.
- 8 to 12+ years of mortgage servicing experience.
- 5+ years of progressive leadership experience.
- Direct experience in mortgage payoffs, lien release/satisfaction processing, servicing transfers, servicing operations, and customer service.
- Experience leading through audits, examinations and investor reviews.
- Must be able to verify identity and employment eligibility to work in the U.S.
- Must be able to lift up to ten pounds.
- Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information.
- Vision: See in the normal visual range with or without correction.
- Hearing: Hear in the normal audio range with or without correction.
Skills
- Strong understanding of Agency requirements (Fannie Mae, Freddie Mac, & Ginnie Mae)
- Strong understanding of CFPB mortgage servicing regulations
- Strong understanding of RESPA requirements
- Strong understanding of State-specific lien release and satisfaction requirements
- Strong understanding of Mortgage servicing systems (MSP)
- Strong understanding of Investor and insurer guidelines
- Strong understanding of Escrow and payoff accounting principles
- Proven ability to lead multiple operational departments
- Experience establishing KPIs and service level standards
- Strong coaching and employee development skills
- Ability to manage organizational change and process improvement initiatives
- Excellent executive communication and stakeholder management abilities
Location
- Austin, TX
- Remote
Work Type
- Remote
- On-site (if within 31 miles of Santa Ana, CA or Austin, TX)
Experience Level
- AVP
- 8-12+ years mortgage servicing experience
- 5+ years leadership experience
Education Level
- Bachelor's degree in Business, Finance, Accounting, Economics, or related field
Salary/Compensations
- Starting at 100K depending on experience
About the Company
- New American Funding recruiters may contact candidates through LinkedIn, phone, text message, or email.
- Official email communications will come from an address ending in @nafinc.com.
- We will only request sensitive personal information through our secure application and onboarding systems—not through email, social media, text message, or instant messaging.
- New American Funding will never request payment from candidates at any stage of the recruitment process.
Equal Opportunity
- EOE/M/F/D/V. Drug-free workplace.