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About the Role
Asphalt Green is seeking a highly organized, detail-oriented, and service-driven Manager of Operations to support the day-to-day operations of the Major R. Owens Health and Wellness Community Center. This role supports the Managing Director and center leadership team by coordinating administrative, operational, rentals, events, vendor, facility, and communication processes. The Manager of Operations plays a key role in keeping information organized, following up on service needs, supporting event execution, tracking operational requests, and helping ensure the center remains safe, clean, welcoming, and responsive.
Responsibilities
- Support the Managing Director and center leadership team with daily operational coordination.
- Coordinate administrative processes related to rentals, events, facility needs, service requests, and day-to-day operations.
- Maintain accurate records, schedules, updates, reports, and operational documentation.
- Support communication between internal teams, vendors, renters, clients, contractors, property managers, building partners, and center staff.
- Track operational requests, follow-up items, repairs, service tickets, vendor needs, and facility updates.
- Help ensure operational information is clear, current, and accessible to the appropriate stakeholders.
- Maintain clear and consistent communication with the Managing Director and department leaders.
- Support operational reporting, meeting preparation, and follow-up on action items.
- Provide direct oversight of the Rentals Coordinator and the rentals and events business platforms.
- Support rental and event operations from planning through execution.
- Help ensure rental and event details are communicated clearly to internal teams and external clients.
- Support event execution, including nights and weekends as needed.
- Coordinate with clients, vendors, internal staff, security, maintenance, and other teams to support successful events.
- Help resolve rental or event-related operational issues in a timely and professional manner.
- Support accurate tracking of rental schedules, event logistics, service needs, and internal communication.
- Identify opportunities to improve rental and event workflows, communication, and customer experience.
- Serve as a key point of contact for external vendors, contractors, and service providers.
- Support coordination with maintenance, vendor, and security teams.
- Conduct facility walkthroughs to ensure areas are safe, clean, organized, and meeting appropriate standards.
- Monitor the status of operational service tickets, repairs, vendor updates, and facility-related requests.
- Coordinate communication related to maintenance needs, safety concerns, repairs, and operational issues.
- Partner with property managers and building partners to support smooth center operations.
- Escalate facility, vendor, security, or service concerns to the Managing Director as needed.
- Help ensure the center is prepared for daily operations, rentals, events, and community use.
- Monitor operational performance and identify areas for improvement.
- Review workflows and recommend strategies to improve efficiency, communication, service delivery, and visitor experience.
- Assist in the development and implementation of long-term operational strategies.
- Support process improvements that strengthen rentals, events, facility coordination, service response, and internal communication.
- Help implement systems that improve follow-through, accountability, and operational consistency.
- Conduct regular team meetings or operational updates to keep staff informed about upcoming events, facility needs, and adjustments within the center.
- Support change management and operational improvements in a way that is clear, practical, and collaborative.
- Assist with the development and tracking of the operational budget.
- Help monitor expenses, resource needs, service costs, and budget-related updates.
- Support responsible use of resources and help identify opportunities for cost efficiency.
- Communicate budget concerns, operational needs, or resource gaps to the Managing Director as appropriate.
- Track vendor, service, event, and operational needs that may impact budget planning.
- Serve as Manager on Duty as assigned.
- Act as the on-site point of contact for operational issues when a manager or senior leader is not on site.
- Respond to escalations related to facilities, events, visitors, vendors, staff, safety, or center operations.
- Make sound judgment calls in the moment and escalate issues appropriately.
- Help ensure the center remains safe, organized, and responsive during assigned MOD coverage.
Requirements
- At least 3 years of relevant experience in operations, facilities, events, rentals, project coordination, community center operations, or a related field.
- Strong organizational and time management skills, with the ability to manage multiple priorities at once.
- Excellent communication and customer service skills.
- Strong attention to detail and follow-through.
- Ability to work cross-functionally with staff, vendors, clients, contractors, and external partners.
- Comfort working in a fast-paced, public-facing environment.
- Proficiency in Microsoft Office.
- Willingness and ability to work Tuesday–Saturday in person.
- Willingness and ability to work evenings, weekends, and flexible hours as needed based on center operations, rentals, and events.
- Experience in a nonprofit, community center, recreation, fitness, wellness, facilities, events, or campus-based environment.
- Experience supporting rentals, events, vendor coordination, or facility operations.
- Experience supervising or supporting administrative, rentals, events, or operations staff.
- Experience with CRM systems, rental platforms, scheduling systems, service ticket systems, or project management tools.
- Experience supporting budgets, expense tracking, vendor costs, or operational resource planning.
Skills
- Operations
- Facilities Management
- Event Coordination
- Rental Management
- Project Coordination
- Community Center Operations
- Organizational Skills
- Time Management
- Communication Skills
- Customer Service Skills
- Attention to Detail
- Follow-through
- Cross-functional Collaboration
- Microsoft Office Proficiency
- Budget Tracking
- Vendor Coordination
- CRM Systems
- Rental Platforms
- Scheduling Systems
- Service Ticket Systems
- Project Management Tools
Location
- Major R. Owens Health and Wellness Community Center - Brooklyn, NY
Work Type
- Full Time
- In-person
Experience Level
- 3+ years of relevant experience
Salary/Compensations
- $75000.00 - $82000.00 per year
About the Company
- Asphalt Green is a nonprofit organization that transforms lives and builds community through sports, fitness, and play for all.
- Each year, Asphalt Green serves thousands of New Yorkers through sports, aquatics, fitness, camps, and community programs that promote health, personal growth, and lifelong participation in physical activity.
- Across three campuses and numerous community partnerships, Asphalt Green is committed to providing high-quality programs that are inclusive, accessible, and rooted in excellence.
- Asphalt Green believes that access to movement, sport, and wellness can change lives.
- Our work helps young people develop confidence, resilience, leadership skills, and healthy habits that extend far beyond the playing field.