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About the Role
Hotel Equities is seeking a friendly, service-oriented Guest Services Representative to join their team. This role is crucial for supporting hotel operations, delivering exceptional service, and achieving operational and business goals. The Front Office position is responsible for providing welcoming, efficient, and professional service throughout the guest experience, assisting with requests, reservations, payments, information, and service recovery.
Responsibilities
- Welcome guests and provide friendly, professional service throughout their stay.
- Process arrivals, departures, reservations, payments, and guest requests accurately.
- Respond promptly to questions, concerns, and special requests.
- Resolve routine guest issues and escalate concerns to management when appropriate.
- Maintain accurate guest information, records, and shift documentation.
- Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
- Promote hotel services, amenities, and relevant guest opportunities.
- Follow cash-handling, security, privacy, and hotel operating procedures.
- Monitor the lobby and front desk area to maintain a welcoming and organized environment.
- Complete assigned shift responsibilities and maintain effective communication during handoffs.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent preferred.
- Previous hotel, front desk, customer service, or related experience preferred.
- Strong verbal and written communication skills.
- Basic computer and cash-handling skills.
- Ability to remain professional and composed while resolving guest concerns.
- Ability to work flexible hours, including nights, weekends, and holidays, as needed.
- A warm, welcoming professional who genuinely enjoys helping guests.
- An organized and detail-oriented team member.
- A calm problem-solver who can handle multiple priorities.
- Demonstrates professionalism, reliability, and a service-first mindset.
- Ability to stand and walk for extended periods and move throughout the front office area.
- Ability to sit, bend, reach, and lift as needed to complete job duties.
- Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
- Ability to use computers, phones, tablets, and standard office equipment for extended periods.
Skills
- Property Management Systems (PMS)
- Point-of-Sale (POS) systems
- Microsoft Office Suite
- Hotel guest-service and communication platforms
Education Level
- High school diploma or equivalent preferred.
Salary/Compensations
- USD $15.00 - USD $15.50 /Hr.
Benefits
- Medical, Dental & Vision Insurance
- Paid Vacation, Sick Time & Holidays
- 401(k) Retirement Plan
- Employee Assistance Program
- Career Growth Opportunities & Leadership Development Programs
- Reduced Hotel Rates Throughout Our Portfolio
- Employee Referral Program
- Life Insurance
- Flexible Spending Account (FSA)
- Paid Parental Leave
- Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)
About the Company
- Hotel Equities, a multi-award-winning hotel development and hospitality management company.
- At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership.
- We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.
- Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.
Equal Opportunity
- Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.